Adam Hillyer Email & Phone Number

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Respond to requests of users and management to understand their needs and implement modifications to products and services, while maintaining corporate standards and security requirements.Analyze problem situations efficiently, and deployed the correct resources to resolve issues.Perform isolation and resolution of issues related to corporate computers, network infrastructure, printing, scanning and telecommunications.Serve as technical escalation point for help desk support staff.Manage workstation images, virus remediation and print queue administration.Equipment inventory, setup and relocation.Provide access administration for vendor applications.Work on special projects as needed within the infrastructure arena.

Greater San Diego Area

Performed installations and upgrades of business critical infrastructure systems, ensuring proper documentation and functionality of those systems.Created and managed SharePoint sites for all global departments, design, content gathering, permissions, InfoPath forms and workflows. Also trained users to utilize Office 365 integrated features.Monitor and tune critical infrastructure systems in order to show measurable improvement in the performance of those systems.Provide rapid response support for business critical infrastructure, taking responsibility for system uptime and ensuring business continuity.Worked independently to identify issues in support processes and present resolutions while adhering to change control procedures.Functioned as a primary liaison for communications between IT and the business users.Initiated change requests and guided local business users through the change management process in a timely manner.Analyzed the current IT environment and continually researched current technology in an effort to recommend future implementations that align with the goals of the business and improve efficiencies.Manage and maintain the local Microsoft SharePoint environment used by Sekisui employees for business information and updates.

Maidstone, Kent Uk

Management of SCCM 2007 and OSD for the US/Europe plus software testing and creation of OS Images for deploymentsComputer systems training for usersCompletion of Helpdesk RequestsUK cell phone management, new handset requests, billing and technical issuesDeploy and organize rolling deployment of new computers to usersComputer inventory managementRaise capitals and purchase orders for IT equipmentAsset disposal management.Previous Roles:Management of McAfee Anti-Virus ePolicy OrchestratorSMS 2003 administration and software, security patch deployments for the UKPart of the Genzyme IT Software Distribution and Desktop Engineering TeamServer Backup Management

Intro To Programming Nanodegree, Computer Programming

Nanodegree program teaches skills all programmers use, whether they program mobile apps, create web pages, or analyze data.

General National Vocational Qualification (Gnvq), Information Technology

Modules include Communication & IT, Organizations & IT, Software Development, Satisfying the User, Presenting Data.

General Certificates Of Secondary Education (Gcse)

UK general secondary education includes IT, Mathematics, English, Science, Engineering, Geography, French