Assist with preparing customer orders and pass the relevant information to the Sales Team and Aftermarket for further processing and completion. Assist Sales on Customer Queries and interactions with customers and dealers with respect to any customer or dealer issue related to new machines and orders and delivery of new machines. Prepare AVM and deliver correct and informative instructions to Aftermarket Workshop as per Internal Sales Order. Ensure Start Up Report is done. Arrange Police Clearance if needed. Respond, complete and arrange the necessary documentation for cross border customer deliveries. Check all machines prior to delivery and ensure that machine, attachments, documentation, manuals and accessories is complete as per Sales Order. Delivery Check list to be completed and signed and filed in machine file taking all of the delivery tasks into consideration. Ensure Machine has been signed off by Sales for delivery and documentation is received as such. Prepare delivery pack, Start Up reports, Pre Delivery Checklist before machine is delivered. Monthly Stock take (Physical) of all machines and compare with Evolve and report accordingly to Management. Receive machines and attachments from overseas, record and inform all relevant parties of received goods. Inform and advise MBF of all shortages Prepare delivery schedule through liaison and co-ordination with Customer, Sales Team Representative, Workshop, Parts, Transport and Finance. Coordinate shipments from Manitou and report on these accordingly to all parties concerned. Compile and ensure monthly Invoicing schedule is correct. T Maintain and distribute monthly the Mining Survey Spreadsheet for MBR (Africa) Prepare and Compile Tenders in conjunction with MD and Sales team and /or Dealers as well as ensure that the documentation reach their destination timeously.

Receive customer orders on telephone, via email, fax or post.Respond to customer inquiries.Inform customers about the prices, discounts and billing processes.Process customer orders on time and in a timely manner.Check stock availability.Appraise customers on alternative products when required item is not available.Resolve problems pertaining to customer orders.Coordinate with sales and other appropriate departments in processing orders.Ensure timely delivery of orders.Interact with Accounts Receivables team regarding payments.Maintain and update customers’ databaseMaintain Cash OutstandingMaintain Service DebtorsMaintain Work in Progress

o Processes warranty claims.o Verifies the manufacturer’s or supplier’s criteria.o Authorizes all warranty claims.o Completes the documents required to process the claims, forwards them to the manufacturer/supplier and follows up.o Ensures that the amounts claimed correspond to the criteria of the manufacturer/supplier.o Follows up on claims, to obtain prompt payment.o Completes pre-authorization applications in contentious cases, forwards them to the manufacturer/supplier and follows up.o Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up.o Analyzes claims denied by the manufacturer/supplier and, if applicable, re-submits them as soon as possible or obtains authorization to cancel them.o Ensures that clients are invoiced for uncovered and unauthorized claims.o Analyzes and reviews credits (amounts claimed which must be defrayed by the dealer).o Reviews claims exceeding the time frames prescribed by the manufacturer/supplier or which are not processed in the regular manner.o Processes and authorizes bodywork claims and makes sure to inspect the trucks and take the required photographs.o Provides the accounts receivable supervisor with the documents required to process the accounting paperwork, the amounts receivable, payments and credits for warranties.o Explains the warranty provisions to new customers.o Trains internal personnel in warranty provisions or changes.o Ensures that defective parts are returned to the manufacturer/supplier.o Keeps up-to-date on all the manufacturer’s recalls and bulletins.o Works closely with the after-sales and bodywork department shops on warranty claim issues.o Maintains a professional appearance.o Performs other tasks, based on management requirements and instructions.

• Setup and implement time and efficiency system in workshop• Measure efficiency, productivity and utilization of workshop employees• Scheduling of jobs using T&E software to optimize resource utilization• Generate quotations for customers and highlight profitability to direct manager/supervisor• Create job card on Navision and ensure that all relevant documentation is completed and attached job card.• Liaise with Field Service on ETA of installation• Create Work Order on Job Shop and create folder in Navision• Complete purchase requisitions for outwork and manage procurement of sub contracted work• Obtain and confirm ETA’s of backordered parts and follow ups • Obtain copy of the customer order or proof of payment• File job cards with all relevant documentation• Ensure Navision folders have copies of relevant documentation• Submit warranty claims timeously to ZF AG as required• Compile a monthly report with information of PTO type sold to OEM• Implement controls to ensure workshop compliance to the administrative system and procedures• Timeous liaison with customers with frequent follow-up with daily feedback to direct manager/supervisor• Co-ordinate and control job cards (WIP)• Monitor parts back-orders and availability• Monitor and control out plant requirements• Provide support to all team members

Perform research on warranties and prepare customize warranty papers for work. Review all warranty claims and administer it with warranty awarded. Coordinate with manager and prepare repair order for authorization as per warranty requirement. Assist various departments and fulfill all warranty requirements. Assist customers with all warranty service and prepare associate documents. Monitor all customer inquiries and requests on all warranty issues. Supervise all information and update database and prepare require filling documents. Maintain knowledge on various warrant programs by active participation in education programs. Ensure customer satisfaction and ensure compliance to all warranty specifications. Evaluate databases and complete all data entry for warranty claims and filings. Prepare and maintain all warranty documents according to distributor and manufacturer requirement. Monitor defective products and withdraw specific batch of products if required. Manage all warranty claims, resubmit claims of required and ensure appropriate action. Monitor all body shop applications and monitor all outstanding applications. Coordinate with account departments and settle all warranty claims. Prepare documents for all warranty papers and mention repair order number and date of replacement. Maintain records of customer details and warrantor references.

Creating service and maintenance job cards for fleet. Booking in services of vehicles and trailers.Requesting order no's for repairs. Processing jobcard once complete, provide costing on jobcards.Insuring all relevant documentation is attached onto jobcards. Ordering of parts for relevant jobs.Maintaining workshop stores for Opticommunications. Conduct monthly stock take on Opticommuncations stores. Processing supplier invoices to Head office. Update Fueling system for Opticommunications. Liaison with suppliers over parts listings. Update fleet maintenance records for Opticommunications and Gapa Logisitics. Issue relevant parts required for repairs on trucks from Opticommunciations .Maintaining a record of Opticommunications and Gapa Logisitics fleet for servicing and maintenance. Providing assistance with parts and service queries on fleet vehicles. Generator weekly reports on fuelling, kms travelled, driver errors, weekend usage.Monitor tracking of all vehicles and plant. Currently busy with the implementation of the E Tolling system with all company vehicles. Issuing of fuel cards.

Warranty and costing of Mercedes Benz