Adhithan Gopalan Email & Phone Number

United Kingdom

Birmingham, England, United Kingdom

Chennai, Tamil Nadu, India

• Utilized customer resource management tools such as Zoho CRM and Zoho Desk and efficiently resolved 6000+ customer queries and achieved a 96% customer satisfaction rate.• Effectively managed 3000+ global clients and retained high- value clients with an annual business exceeding $25,000.• Preventing attrition and contributing significantly to business stability and growth by efficient stakeholder engagement.• Identified discrepancies in existing financial calculation methods and developed sustainable models for managing cash outflows, effectively improving accuracy in financial reporting.• Efficiently helped in hiring resources, trained and onboarded new team members within a span of 3 months, resulting in a 50% workload reduction and notable enhancements in quality and efficiency, fostering improved overall productivity.• Managed B2B and B2C clients through various channels like phone calls, email and live chats, using strong communication skills to build and maintain long-term relationships.• Led the team by effectively managing ticket assignments based on team capacity, shift schedules to ensure optimal resource utilization and timely issue resolution.

Master Of Science - Ms, Engineering Management

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering