Adhithya Vs Email & Phone Number

Lagos, Nigeria

• Planning and migrating to Office 365• Provide end to end support for cloud computing & Troubleshoot all Exchange related issues.• Provided support and service for Microsoft certified Partners • Work on Migration from Exchange 2003, 2007, 2010 to Office 365• Troubleshooting with connectors, End point mapping, mail flow and connectivity.

• Providing Enterprise Level Support for Exchange 2003/2007/2010, on Windows 2000/2003/2008• Assisting clients to Implement & Troubleshoot all Exchange related issues.• Provided support and service for Enterprise vault archiving server• Support Blackberry server 5.1 • Worked on Migration from Exchange 2003 to Exchange 2010• Implemented DAG and CAS Array for migration• Creating and Managing Virtual Machines and Templates. • Installing VMware Tools for Virtual machines. • Migrating Virtual machines with VMotion, cold migration and Storage VMotion. • Extending disk space in VM's according to the requests. • Troubleshooting ESX issues and VM issues.• Basic understanding in Virtual Desktop Infrastructure (VDI) • Performing Snapshots and Cloning• Conducting technical training for the new team members.• Responsible for efficiently managing relationship with the clients and thoroughly documenting their Incidents.• On call support over weekends for all the 13 clients.• Creating RFC and RCA’s and working on it.

• Providing Enterprise Level Support for Exchange 2000/2003/2007/2010, on Windows 2000/2003/2008• Troubleshooting Exchange installation issues.• Assisting clients to help troubleshoot problems with database, publicfolder, migrations, mail flow, server security, message formats.• Assisting with Exchange High availability, Clustering, Disaster recovery, Backup strategy, Migration, Co-existence, Security, Compliance .• Facilitating resolution of complex technical issues in all areas of assigned Microsoft products by collecting the necessary documentation or recreating issue in-house.