Adi Dharma Email & Phone Number

Jakarta Selatan, Jakarta, Indonesia

Indonesia

IGT Solutions Indonesia is providing excellent service on Contact Center, through delivering outstanding customer experience for their end-user.Managing Operations,people management and Development, Sales Acquisition, Consumer Service Excellent, Financial Management, managing KPI. I had proven a strong appreciation of business requirements, strong and.

Jakarta, Indonesia

Direct report to the COO in leading and Managing Operations,people management and Development, Sales Acquisition, Consumer Service Excellent, Financial Management, managing KPI. I had proven a strong appreciation of business requirements, strong and clear KPI, close monitoring, technical development and communication skills. I identified & maintained a.

Greater Jakarta Area, Indonesia

Direct report to the COO in leading and Managing Operations,people management and Development.Managing and Improved loyalty program participation rate, and increased participant redemption, Fraud management, Channel and Distribution Merchandise to All StoreManage MapClub Contact center and All Respective Store related to SOP, Learning and Development also.

Greater Jakarta Area, Indonesia

Direct report to the CEO in leading and Managing Operations,people management and Development, Sales Acquisition, Consumer Service Excellent, Financial Management, KPI In Store Indosat Client with +500 Personnel. I had proven a strong appreciation of business requirements, strong and clear KPI, close monitoring, technical development and communication.

Greater Jakarta Area, Indonesia

Direct report to CEO PT. VADS Indonesia Building and maintaining relationships with clients and key personnel within customer companies. Conducting business reviews to ensure clients are satisfied with their products and services. Attending meetings with clients to build relationships with existing accounts. Collect client feedback about their experience.

Greater Jakarta Area, Indonesia

As a 360 Degree city Manager which responsible as a Project management Office develop sales strategy and Implamention Plan for region, liason with other division Reguler Board Of Director Report and Presentation.

Padang

• As Regional Sales Manager SUMATRA BARAT
• Develop sales and distribution strategy in Retail Outlet to achieve sales target
• Control sales operation by having accurate/on time data and report in order to make correction and anticipation action
• Monitor area manager in developing dealer and area to increase dealer productivity, profitability and cluster revenue
• Develop promotion strategy and activity by coordinating with promo manager and promo coordinator based on sales report and guidelines from Headquarter to ensure sales target achieved
• Proposed, control and monitor operational cost and Advertising &Promotion (A&P) budget through tight monitoring of day to day operational and effective of A&P budget spending including campaign low Base Transceiver.

West Java, Indonesia

Manager for Sales operation in Cirebon, Indramayu, Tasikmalaya, Ciamis and Majalengka area. My responsibility is to manage sales operation and achieve company target.

- The role is responsible to acquire, manage and control channel (telco and non telco) in Central Region; moreover, this role is responsible to -Analyze balance between supply and demand-Analyze business process of sales and distribution-Expanding channel through outlets advocacy, product availability and product visibility-Developing trade promotion.

Developing Channel ( XL Dealer ) Product to enhance Productivity and Sales revenue to XL System before launch to Market Dealers.Coordinating with XL Network Team Especially Billing and IT for Developing System for Channel Request

Responsibility:The role of Network Coordinator Department is to ensure that all Operation & Maintenance work order management, work method, strategy & business process are running efficient (cost & resources) and effective (time effort and result) to increase network reliability in order to keep the network functioning properly to prevent potential revenue.

• For Customer Relation to handling Customer Inquiry, Complaint, Update using Clarify by Amdocs System.
• As Team Leader for manage the operator agent to handling Customer Inquiry, Complaint, Update using Clarify by Amdocs System.
• Make and progress report to Supervisor about Operator Agent handling Customer Inquiry, Complaint, Update by using Amdocs System

• For Customer Relation to handling Customer Inquiry, Complaint, Update using Applix System.
• As Team Leader for manage the operator agent to handling Customer Inquiry, Complaint, Update using Applix System.
• Make and progress report to Supervisor about Operator Agent handling Customer Inquiry, Complaint, Update by using Applix System.
• Manage the recruitment new Student Program
• Manage the training for new Student Program
• Make report and progress The Training to Supervisor and Junior Manager

Bachelor'S Degree, Information Technology, 2.79

Activities and Societies: Swimming, Badminton

It Bachelor, Informatics Technique

Bachelor Of It, Teknik Informatika