Adi Dharma Email & Phone Number

Jakarta Selatan, Jakarta, Indonesia

Indonesia

IGT Solutions Indonesia is providing excellent service on Contact Center , through delivering outstanding customer experience for their end-user.Managing Operations ,people management and Development , Sales Acquisition , Consumer Service Excellent, Financial Management, managing KPI. I had proven a strong appreciation of business requirements, strong and clear KPI, close monitoring, technical development and communication skills. I identified & maintained a good balance of delivery focused attributes. I managed to worked under pressures to very tight time scales, good interpersonal skill, develops very good contacts with customer, colleagues and vendors. Good analytical and technical skill for any decisions has to be made. Able to understand consequences of actions and carefully determine best action to take, specializes in maintaining customer satisfaction through monitoring and controlling that all complaint and inquiry from customer are well taken care within agreed SLA and ensuring all activities are well documented.

Jakarta, Indonesia

Direct report to the COO in leading and Managing Operations ,people management and Development , Sales Acquisition , Consumer Service Excellent, Financial Management, managing KPI. I had proven a strong appreciation of business requirements, strong and clear KPI, close monitoring, technical development and communication skills. I identified & maintained a good balance of delivery focused attributes. I managed to worked under pressures to very tight time scales, good interpersonal skill, develops very good contacts with customer, colleagues and vendors. Good analytical and technical skill for any decisions has to be made. Able to understand consequences of actions and carefully determine best action to take, specializes in maintaining customer satisfaction through monitoring and controlling that all complaint and inquiry from customer are well taken care within agreed SLA and ensuring all activities are well documented.

Greater Jakarta Area, Indonesia

Direct report to the COO in leading and Managing Operations ,people management and Development.Managing and Improved loyalty program participation rate, and increased participant redemption, Fraud management, Channel and Distribution Merchandise to All StoreManage MapClub Contact center and All Respective Store related to SOP, Learning and Development also Bridging Communication with Marketing and Related Unit.

Greater Jakarta Area, Indonesia

Direct report to the CEO in leading and Managing Operations ,people management and Development , Sales Acquisition , Consumer Service Excellent, Financial Management, KPI In Store Indosat Client with +500 Personnel. I had proven a strong appreciation of business requirements, strong and clear KPI, close monitoring, technical development and communication skills. I identified & maintained a good balance of delivery focused attributes. I managed to worked under pressures to very tight time scales, good interpersonal skill, develops very good contacts with customer, colleagues and vendors. Good analytical and technical skill for any decisions has to be made. Able to understand consequences of actions and carefully determine best action to take, specializes in maintaining customer satisfaction through monitoring and controlling that all complaint and inquiry from customer are well taken care within agreed SLA and ensuring all activities are well documented.

Greater Jakarta Area, Indonesia

Direct report to CEO PT. VADS Indonesia Building and maintaining relationships with clients and key personnel within customer companies. Conducting business reviews to ensure clients are satisfied with their products and services. Attending meetings with clients to build relationships with existing accounts. Collect client feedback about their experience, Elevate complaints and feedback to the relevant departments.

Greater Jakarta Area, Indonesia

As a 360 Degree city Manager which responsible as a Project management Office develop sales strategy and Implamention Plan for region, liason with other division Reguler Board Of Director Report and Presentation.

Padang

As Regional Sales Manager SUMATRA BARAT• Develop sales and distribution strategy in Retail Outlet to achieve sales target• Control sales operation by having accurate/on time data and report in order to make correction and anticipation action• Monitor area manager in developing dealer and area to increase dealer productivity, profitability and cluster revenue• Develop promotion strategy and activity by coordinating with promo manager and promo coordinator based on sales report and guidelines from Headquarter to ensure sales target achieved • Proposed, control and monitor operational cost and Advertising &Promotion (A&P) budget through tight monitoring of day to day operational and effective of A&P budget spending including campaign low Base Transceiver Station (BTS) Revenue and new product to have effective and efficient budget with maximum result• Maintain good and close relationship with relevant external partners (government, journalist, etc.) to have easy bureaucracy

West Java , Indonesia

Manager for Sales operation in Cirebon, Indramayu, Tasikmalaya, Ciamis and Majalengka area. My responsibility is to manage sales operation and achieve company target.

- The role is responsible to acquire, manage and control channel (telco and non telco) in Central Region; moreover, this role is responsible to -Analyze balance between supply and demand-Analyze business process of sales and distribution-Expanding channel through outlets advocacy, product availability and product visibility-Developing trade promotion program in order to increase push-Analyze and develop robust supply chain system: optimize inventory level through optimum order quantity and reorder point-Coordinating PPIC process with Card Management and Supply Management department - Review Dealer performance & determine next step to improve it.- Monitor, analyze XL Distribution - Managing sales quota for Central Region, maintain data For KPI Dealer.- Troubleshooting transaction Reload Dealer to Outlet, outlet to XL Customer.- Otherwise as Bridging Between Channel HO and Sales, socialization Channel Program to Dealer and Outlet.Made sure XL distribution had good spreading on SP and Reload Spreading.Analyze sales operation, analyze data and give recommendation to Sales team and XL dealer.Also Monitoring all Program such Marketing program, channel Program run well and giving report progress.

Developing Channel ( XL Dealer ) Product to enhance Productivity and Sales revenue to XL System before launch to Market Dealers.Coordinating with XL Network Team Especially Billing and IT for Developing System for Channel Request

Responsibility:The role of Network Coordinator Department is to ensure that all Operation & Maintenance work order management, work method, strategy & business process are running efficient (cost & resources) and effective (time effort and result) to increase network reliability in order to keep the network functioning properly to prevent potential revenue lost and to manage the consequences of failure in a cost-effective manner. The information system for the maintenance organization in SAP mainly is:SAP-PM module used for work order management process activities from planning work order up until performing meaningful analysis on its maintenance policies and practices.

• For Customer Relation to handling Customer Inquiry, Complaint, Update using Clarify by Amdocs System.• As Team Leader for manage the operator agent to handling Customer Inquiry, Complaint, Update using Clarify by Amdocs System.• Make and progress report to Supervisor about Operator Agent handling Customer Inquiry, Complaint, Update by using Amdocs System

• For Customer Relation to handling Customer Inquiry, Complaint, Update using Applix System.• As Team Leader for manage the operator agent to handling Customer Inquiry, Complaint, Update using Applix System.• Make and progress report to Supervisor about Operator Agent handling Customer Inquiry, Complaint, Update by using Applix System.• Manage the recruitment new Student Program• Manage the training for new Student Program• Make report and progress The Training to Supervisor and Junior Manager

Bachelor'S Degree, Information Technology, 2.79

Activities and Societies: Swimming, Badminton

It Bachelor, Informatics Technique

Bachelor Of It, Teknik Informatika