Adi Gunawan Email & Phone Number

Bangkok, Th

Bangkok, Bangkok City, Thailand

Bangkok, Bangkok City, Thailand

Understand customer enquiries and respond via applicablechannels: email, chat, and call.Ensure service delivered to our customer meets contracual KPI andfinancial expectations.Manage customer escalations and ensure that these are answered,tracked, and escalated as required (complaint handler)Perform all procedures accurately, including following documentedcall flows, work processes, data entry requirements, and complaintmanagement processes.Assist in QA and… Show more Understand customer enquiries and respond via applicablechannels: email, chat, and call.Ensure service delivered to our customer meets contracual KPI andfinancial expectations.Manage customer escalations and ensure that these are answered,tracked, and escalated as required (complaint handler)Perform all procedures accurately, including following documentedcall flows, work processes, data entry requirements, and complaintmanagement processes.Assist in QA and RCA analyst DSATDemonstrate a strong customer service orientation and takeresponsibility to ensure customers are satisfied. Show less

Jakarta, Indonesia

Manage GXP (all guest request, mails, chats etc)Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment, activate/reissue room keys. Ensure rates match market codesFile guest paperwork or documentation. Operate telephone switchboard station. Run and check dailyreports, contingency lists, and VIP reportsAct in regarding to respond guest requests for special arrangements or services (e.g., transportation, restaurant… Show more Manage GXP (all guest request, mails, chats etc)Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment, activate/reissue room keys. Ensure rates match market codesFile guest paperwork or documentation. Operate telephone switchboard station. Run and check dailyreports, contingency lists, and VIP reportsAct in regarding to respond guest requests for special arrangements or services (e.g., transportation, restaurant reservations, flight booking etc.) by making arrangements or identifying appropriate providers Show less

Jakarta, Indonesia

Greater Jakarta Area, Indonesia

• Responsible for providing information to applicant regarding Italy Visa requirements at front desk. • Selling value added services to applicant • Data scrutiny and document administration of applicant and update to embassy system with strong attention to detail• Act as call center for any inquiries regarding visa and appointment• Act as logistic for passport from VFS to Embassy and build relationship with Embassy

Greater Jakarta Area, Indonesia

• Arrange and schedule training class or meeting• To pre‐screen potential candidates who have applied for various positions deliver on recruiting needs, with strong attention to detail and data accuracy.• Set-up interview session and made up appointment through phone. Watched and assisted interview for daily worker• Handling phone call from external and internal hotel department• Registered new hire in system and escorted to department• To promoted staff newsletters and… Show more • Arrange and schedule training class or meeting• To pre‐screen potential candidates who have applied for various positions deliver on recruiting needs, with strong attention to detail and data accuracy.• Set-up interview session and made up appointment through phone. Watched and assisted interview for daily worker• Handling phone call from external and internal hotel department• Registered new hire in system and escorted to department• To promoted staff newsletters and encourage sports and social activities for staff on a monthly basis• Inputted split shift ,sick leaves and annual leaves into system (SUNFISH)• Compiled and made report data HACCP• To assisted employee recognition scheme, like employee of the month, employee of the year • To prepare all necessities needed for new employee : name tag, uniform, time card, personnel file, locker etc • To adhere at all times to hotel and company rules and regulations and behave in a professional manner (role model for others)• Understanding DISC Test for new hire. Help assessing & observing new hire based on criteria • Understanding of employment rules from government • To handle personnel administration work; ensure the availability of office supplies for Personnel Department, to maintain / update employee’s data regarding transfer, promotion, new hire, resigned, BPJS data input Show less