Adi Sastrawan Email and Phone Number

• Fully responsible for all aspects of all departments.• Support and work with all Head of Departments in all aspects of running this hotel.• Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.• Join regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, Guest feedback and action taken for service recovery, and also any staff issues.• Conduct assessments to review customer satisfaction and service recovery process• Ensure SOP/SOS implementation in all departments and check the same during routine operational checks• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.• Inspecting all departments for SOP/SOS implementation.• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.• Monitor the co-ordination between all departments for smooth & efficient operations.• Assessing and reviewing customer satisfaction and service recovery process.• Oversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management• Organize training programs to enhance the job skills and performance of hotel personnel• Identifying staff learning needs and assisting with development• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.• Responsible for the overall management of the operation of the hotel.• Any other duties assigned.• Organize training programs to enhance the job skills and performance of hotel personnel

To be in charge in overall Hotel operation at noon and night time, and make decision as necessary to ensure smooth operation and well being of hotel image. Ensures that all staff behavior, personal grooming and service skills are in line with Jimbaran Bay Beach Resort & SPA standards. Reports directly to Front Office Manager. Responsible for the entire of hotel operation during the evening time. Maintains close working relationships with other departments during the night time. To be ready and responsible when assigned to perform any other duties or job functions as required by Front Office Manager.

Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction. To communicate and coordinate activities including incomplete service requests to the next shift and other departments and to keep the Supervisors informed of these.Responsible for ensuring that all check-in and check-out processes are completed according to established policies and procedures.During peak hours, be at the front desk to ensure efficient and smooth service is provided to all customers. Responsible for room assignments of guests with reservations and those walk-ins. To attend scheduled meetings and training classes.To be familiar with hotel products, facilities, activities, and services, and to be able to explain this to guests.To ensure all hotel guests are warmly welcomed and served professionally and efficiently.Set up and adjust employee work schedules in accordance with the occupancy rate.Ensures that all FO staff are aware of information related to hotel promotions, happenings, city information and the rate structure. Assists guests with any problem or complaint in a timely and professional manner.To perform all others duties as may be assigned by the Front Office Manager