Adi Aderhold, Pmp Email & Phone Number

Denver, Colorado, United States

Consult and collaborate with fast-growing ESG customers to enable their CS vision and the maturity of their CS/CX organizations. By developing customer journey maps, we align across departments to discover opportunities and address gaps to better support and deliver value to the customer stakeholders. We build programs around these findings to support initiatives including CS Plans, data integration/alignment and the development of CS Platforms, CS Metrics, reliable reporting, CS Playbooks and… Show more Consult and collaborate with fast-growing ESG customers to enable their CS vision and the maturity of their CS/CX organizations. By developing customer journey maps, we align across departments to discover opportunities and address gaps to better support and deliver value to the customer stakeholders. We build programs around these findings to support initiatives including CS Plans, data integration/alignment and the development of CS Platforms, CS Metrics, reliable reporting, CS Playbooks and process improvement, and Digital Messaging and Experience. Working side by side with our customers, we develop strategy and work together to build more pro-active customer engagements with the end goal of happier employees, customers and increased organizational growth, retention, and scalability. Show less

Greater Denver Area

Earned a promotion to manage a team of five and worked across departments to identify policy, develop processes, assign ownership, and manage projects to align organizational responsiveness with customer needs. Unitas Global is an IaaS, hybrid cloud, and connectivity solutions company, headquartered in Los Angeles, CA• Was responsible for >$5M monthly customer revenue, worked with sales team to drive new business, facilitated status and/or escalation calls with C-level customer… Show more Earned a promotion to manage a team of five and worked across departments to identify policy, develop processes, assign ownership, and manage projects to align organizational responsiveness with customer needs. Unitas Global is an IaaS, hybrid cloud, and connectivity solutions company, headquartered in Los Angeles, CA• Was responsible for >$5M monthly customer revenue, worked with sales team to drive new business, facilitated status and/or escalation calls with C-level customer executives, and identified opportunities for growth and improvement• Developed a Customer Success team, created business objectives focused on KPIs for customer growth, retention, renewals, and quarterly business/scorecard reviews• Advocated for the customer experience; led a companywide customer audit to ensure the company was properly supporting each customer• Prepared for the migration to a new monitoring and ticketing system, and implemented process changes to report on and improve operational effectiveness • Proactively led change; identified potential risks, issues, and problems and escalated as appropriate; proposed solutions to address customer challenges• Facilitated corporate strategic retreat to develop objectives, prioritize goals, and ensure accountability through frequent status meetings Show less

Greater Denver Area

Initial Customer Success Manager responsible for managing the company’s most strategic accounts, including healthcare, SaaS, aviation, government, and telecom.• Nurtured trusted partnerships with customers and enabled renewals, retention, and growth• Developed visibility, processes, and strategic reporting to better align company solutions and support to meet customers unique needs• Collaborated with internal teams to achieve high customer satisfaction, consistent customer advocacy,… Show more Initial Customer Success Manager responsible for managing the company’s most strategic accounts, including healthcare, SaaS, aviation, government, and telecom.• Nurtured trusted partnerships with customers and enabled renewals, retention, and growth• Developed visibility, processes, and strategic reporting to better align company solutions and support to meet customers unique needs• Collaborated with internal teams to achieve high customer satisfaction, consistent customer advocacy, and understanding of opportunities to improve the customer experience• Tracked and reported on strategic projects, recognized and properly escalated issues that threatened success Show less

Greater Denver Area

Initial Account Manager responsible for managing the company’s most strategic accounts, including government, oil, museums, and SaaS. UnitedLayer is a data center, IaaS, hybrid cloud solutions company.• Headquartered in San Francisco, would travel frequently to visit local customers and Data Center • Developed partnerships with 100+ customer accounts, identified growth opportunities, and worked closely with internal teams to ensure high customer satisfaction

Denver, Colorado, United States

Senior Project, Account and Organizational Development Manager Valuable contributor from start-up to $525M acquisition- Flexibly moved wherever the company needed project management focus. Projects included initial build of the company infrastructure, launch of the first website, sales collateral, and on-boarding initial customers from initial quote to operations.• Developed centralized PMO and worked cross-functionally with executive and internal teams to improve… Show more Senior Project, Account and Organizational Development Manager Valuable contributor from start-up to $525M acquisition- Flexibly moved wherever the company needed project management focus. Projects included initial build of the company infrastructure, launch of the first website, sales collateral, and on-boarding initial customers from initial quote to operations.• Developed centralized PMO and worked cross-functionally with executive and internal teams to improve performance • Was responsible for managing 20+ strategic customer accounts and a base of $1M+• Demonstrated ability to grow revenue over $100k/year by upgrading existing services and introducing new products and services; responsible for contract renewals and preventing customer churn• Was a mentor of sales managers, account managers, and project managers and a go-to resource regarding the product portfolio, both internally and with customers• Coordinated business reviews to understand the customer experience, strategized with C-level executives, reviewed the health of the network, and identified opportunities to enhance the customer experience• Documented, streamlined, and communicated process improvement changes, implementing automation where possible• Developed customer trust with C-level customer contacts despite challenges to launch and converted angry customers into company advocates Show less

Bachelors Degree, Business/Corporate Communications

Masters Degree In Applied Communications, Focus: Conflict Managment, Team Building, Solution-Oriented Meeting Facilitation