Adi Avraham Email & Phone Number

Israel

New York, New York, US

Tel-Aviv, Tel-Aviv District, IL

New York, US

• Building and managing a global IT team which supports multi regional sites across business units.
• Establish and managing the IT corporate support desk including tracking maintaining SLAs.
• Plan, collaborate and assist the various technological and business units to enable the company hyper growth.
• Collaborate and support the Company InfoSec department to achieve and maintain SOC2-HITRUST and ISO27001 compliance.
• Take full ownership of IT SW and HR procurement.
• Establish HR mastering framework provide fast and secure and efficient employee lifecycle for onboarding and offboarding to apps and services.

Tel Aviv-Yafo, Israel, IL

• Overall management and responsibility of the Corporate IT team.
• Manage IT infrastructure (MacOS, MS and Linux).
• Implement IT policies and procedures for the IT department.
• Design and implement IT service desk to improve support KPIs.
• Implement Agile methodology to streamline IT project delivery.
• Establish collaboration and work relationship between the Israeli IT team and IT/IS teams from Asurion (parent company).

London, London, GB

• Overall responsibility of the Corporate IT (13 members worldwide).
• Manage IT infrastructure (MS and Linux) in global presence in multinational environment.
• Implement IT policies and procedures for the IT department.
• Re-design and train Global IT personal to leverage efficiency.
• Design and implement IT service desk to improve support KPIs.
• Initiate IT projects to increase services uptime.

Ramat Gan, Tel Aviv, IL

• Plan, approve and manage of the company’s IT yearly budget.
• Manage IT software and hardware acquisition.
• Plan, approve and manage the overall quarterly and yearly projects and align the overall IT with the various company business unit needs.
• Plan and enforce IT work processes and SLA.
• Recruitment and management of the company IT Production, Corporate and Security Teams.
• Assure Production and Corporate systems up time.

• Manage Corporate IT systems and engineers.
• Design Deploy and Manage the Production systems.
• Work alongside R&D and Product departments in various POC projects.
• Purchase and Manage SW and HW assets.
• Create and maintain business relationships with 3rd party vendors and integration companies.

• Operations Team Leader, Operations Department.
• Deploy and manage POC projects for cellular operators in the US and UK.
• Deploy and manage Production systems Co-located in US and UK data-centers.
• Deploy and manage application release from Dev/Test environments through Stage to Production.
• Work alongside R&D department to debug critical issues.
• Manage IT engineers who are responsible for Systems up-time, Monitoring and SLA.

• Manage all IT aspects for the corporate infrastructure.
• Build and manage technical support team for SMB customers.
• Deploy, manage and maintain the Production system.
• Assure up time and SLA for Customers (B2B) and services continuity with Israeli cellular providers.
• Manage technical project for strategic customers.

Haifa, IL

• Business Tech Support Engineer SME and Enterprise customers.
• Support for hosted services, managed network and security devices.
• Escalation engineer for customers local IT engineers.
• Technical escalation for integration companies.

• Preform POC projects.
• Manage Post sale system integration projects for telecommunications providers.
• Perform ATPs.
• Conduct OJTs for Local subcontractors in Latin America, Africa and Asia.
• Tier 3 Tech support.