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Guaynabo, Puerto Rico

Puerto Rico

BOLD, established in 2005, has become trusted ally for job seekers worldwide with mission to Transform Work Lives by offering online products, tools, guidance, and support to improve jobs, careers, and workplaces. Spearheaded launch of free resume review project, leading to promotion within one year to role of Services Department Manager.In Program Manager-like role, contributing career development expertise to enhance reviews and offer additional services. Responsible for overseeing… Show more BOLD, established in 2005, has become trusted ally for job seekers worldwide with mission to Transform Work Lives by offering online products, tools, guidance, and support to improve jobs, careers, and workplaces. Spearheaded launch of free resume review project, leading to promotion within one year to role of Services Department Manager.In Program Manager-like role, contributing career development expertise to enhance reviews and offer additional services. Responsible for overseeing multiple projects, including Free Resume Reviews, Paid Services, and the Resume Expert Tool, aligning them with the strategic goals of the organization.Currently oversee a team of 4 writers and 60+ providers, ensuring exceptional service delivery across 10 portals (3 international).Efficiently improve operations, manage budgets and reduce costs while maintaining a high standard of excellence. Show less

Puerto Rico

BOLD provides the products, tools, guidance and support that people need to transform their work lives. We’re 100% dedicated to helping jobseekers succeed at every step of their job search journey —from building a successful resume to navigating the interview process to negotiating compensation.We also help recruiters and hiring managers by delivering technology-driven solutions which enable them to find quality candidates faster.We’ve already made a difference in the lives of… Show more BOLD provides the products, tools, guidance and support that people need to transform their work lives. We’re 100% dedicated to helping jobseekers succeed at every step of their job search journey —from building a successful resume to navigating the interview process to negotiating compensation.We also help recruiters and hiring managers by delivering technology-driven solutions which enable them to find quality candidates faster.We’ve already made a difference in the lives of millions of jobseekers. And we believe the best is yet to come.We transform work lives~! Show less

Riderflex is a global Business Advisory and Recruiting Firm based in Denver, Colorado. The firm is led by business executives that have managed or hired nearly all the positions they recruit for. Riderflex recruits across all industries from the C-Suite to manager positions. As culture analysts, their core goal is to match personality with company culture to maximize profits as well as professional happiness for clients. Check out our podcast to learn more about us and get some helpful… Show more Riderflex is a global Business Advisory and Recruiting Firm based in Denver, Colorado. The firm is led by business executives that have managed or hired nearly all the positions they recruit for. Riderflex recruits across all industries from the C-Suite to manager positions. As culture analysts, their core goal is to match personality with company culture to maximize profits as well as professional happiness for clients. Check out our podcast to learn more about us and get some helpful job hunting tips! https://www.riderflex.com/podcastPerform end to end recruitment life-cycles while maintaining strong relationships with internal clients acting as a trusted advisor across all divisions within the segment. Proactively look to contribute to the Talent Acquisition in areas outside of your immediate scope of responsibility. Build and maintain a talent pipeline to ensure ability to quickly react to client needs. Show less

Puerto Rico

Based in Puerto Rico and with more than 20 restaurant locations across the entire island, Caribbean Franchise Inc. is a rapidly-expanding master franchisor of healthy and fresh restaurant brands. Focusing in restaurant excellence, Caribbean Franchise Inc. proudly operates Subway, Açai Express, and Red Mango restaurants.Caribbean Franchise, Inc. has a trained staff in the area of administration, accounting and operations which offers its restaurants the best financial and administrative… Show more Based in Puerto Rico and with more than 20 restaurant locations across the entire island, Caribbean Franchise Inc. is a rapidly-expanding master franchisor of healthy and fresh restaurant brands. Focusing in restaurant excellence, Caribbean Franchise Inc. proudly operates Subway, Açai Express, and Red Mango restaurants.Caribbean Franchise, Inc. has a trained staff in the area of administration, accounting and operations which offers its restaurants the best financial and administrative management to meet the demand of the private sector in Puerto Rico. Show less

Puerto Rico Area

Puerto Rico Area

As a resume writer, I used to prepare resumes or summaries of the qualifications of an applicant who was searching for a job. I believe recruiters have changed their ways of identifying strong candidates, which is why people need a resume that allows them to stand out and get that interview to get closer to their dream job. Therefore, I prepared an applicant's resume so that it made a favorable impression quickly.

Puerto Rico Area

A&M is a professional insurance company with a personal touch serving Puerto Rico. Passed down through generations, the new CEO asked me to help update their brand and modernize their processes. I consulted part-time as we implement changes and expand to San Juan. Worked with the CEO to create a new brand to reflect core values, vision and mission statement. Reviewed customer service hiring process and helped with interviewing. Built a new web page and set up Facebook and LinkedIn pages… Show more A&M is a professional insurance company with a personal touch serving Puerto Rico. Passed down through generations, the new CEO asked me to help update their brand and modernize their processes. I consulted part-time as we implement changes and expand to San Juan. Worked with the CEO to create a new brand to reflect core values, vision and mission statement. Reviewed customer service hiring process and helped with interviewing. Built a new web page and set up Facebook and LinkedIn pages to begin building a customer community and raise awareness. As their HR Business Partner, I consult the executive team on HR issues and initiatives. Earned insurance license to understand business requirements and roles in order to develop new HR initiatives and strategies that affects the whole organization.Implemented new technology, apps and tools including Pipedrive, Wave, Mailchimp, Trello and Zapier. Work on user manuals and onboarding processes for both new employees and new clients. Show less

Puerto Rico Area

Performing full sales cycle duties, with a current record sales achievement of 81% growth from January to June compared to last year. Interview prospective clients to learn about their financial needs and to discuss any existing coverage. Promote agency products to customers in person, on the telephone and in writing. Prepare necessary paperwork to process insurance sales and renewals. Submitt up-to-date activity and production logs to agency management for review. Pursued continuing… Show more Performing full sales cycle duties, with a current record sales achievement of 81% growth from January to June compared to last year. Interview prospective clients to learn about their financial needs and to discuss any existing coverage. Promote agency products to customers in person, on the telephone and in writing. Prepare necessary paperwork to process insurance sales and renewals. Submitt up-to-date activity and production logs to agency management for review. Pursued continuing education and training programs to continue professional development. Present and clearly explain insurance policy options to clients based on their needs and goals. Promote client retention through high-quality service and follow through. Show less

Puerto Rico

Recruited by the CEO to join CVR, which helps vacation homeowners turn a profit by managing the marketing, client contact, cleaning and turnover of 38 units on the island, with a focus on concierge-style one-of-a-kind experiences for guests. Created the first processes for the five-year-old company, including implementation of KIGO CRM that syncs with multiple vacation platforms (HomeAway, FlipKey, TripAdvisor, Airbnb, etc.) to track calendars and price strategies. The new CRM and… Show more Recruited by the CEO to join CVR, which helps vacation homeowners turn a profit by managing the marketing, client contact, cleaning and turnover of 38 units on the island, with a focus on concierge-style one-of-a-kind experiences for guests. Created the first processes for the five-year-old company, including implementation of KIGO CRM that syncs with multiple vacation platforms (HomeAway, FlipKey, TripAdvisor, Airbnb, etc.) to track calendars and price strategies. The new CRM and centralized calendar eliminated double bookings and allowed us streamline operations, resulting in no staff turnover in two years. Oversee sales operations, including a new follow-up system and new sale presentation to owners. Developed list of approved emergency vendors. Monitor and reply to social media, sharing notes with the team. Created the first job descriptions and procedures, and serve as the hub of the company. Recruited and manage a team of eight Guest Experience Associates and Maintenance Crew. Show less

Puerto Rico Area

Oasis Collections brings the luxuries and perks of a hotel into hand-picked high-end vacation rental properties (my manager was in Colombia).Opened Puerto Rico as a destination, adding new properties by making sales pitches to owners by phone, email or in person. As point of contact with homeowners, reviewed pricing, and supported Reservations in closing bookings. Developed partnerships with local business network, streamlined upload processes for the CRM platform, and always received… Show more Oasis Collections brings the luxuries and perks of a hotel into hand-picked high-end vacation rental properties (my manager was in Colombia).Opened Puerto Rico as a destination, adding new properties by making sales pitches to owners by phone, email or in person. As point of contact with homeowners, reviewed pricing, and supported Reservations in closing bookings. Developed partnerships with local business network, streamlined upload processes for the CRM platform, and always received 5-star reviews from guests. Mainly worked with Oakwood Worldwide for corporate stays. Show less

San Juan, Puerto Rico

National University College has eight campuses in Puerto Rico and is expanding to the mainland. Programs for associates, bachelor and master’s degrees are offered in classrooms as well as online for students who work.Brought into Financial Aid team of booming online programs division to handle grants, loans and financial aid packages. Learned federal guidelines, ensured that prospective students completed applications properly, verified income and taxes, and let them know if they… Show more National University College has eight campuses in Puerto Rico and is expanding to the mainland. Programs for associates, bachelor and master’s degrees are offered in classrooms as well as online for students who work.Brought into Financial Aid team of booming online programs division to handle grants, loans and financial aid packages. Learned federal guidelines, ensured that prospective students completed applications properly, verified income and taxes, and let them know if they qualified. Did entrance and exit counseling and maintained files, databases, student information and application packages. Show less

San Juan, Pr

West Elm sells modern furniture and décor, and I worked with customers who often included designers and entrepreneurs on styling, processing orders and special requests. Tracked details of back orders and special orders, oversaw the stockroom organization, worked with our delivery company, made arrangements for pickups with clients, solved customer problems and complaints, archived completed orders, and then followed up with customers to make sure they were more than satisfied with their… Show more West Elm sells modern furniture and décor, and I worked with customers who often included designers and entrepreneurs on styling, processing orders and special requests. Tracked details of back orders and special orders, oversaw the stockroom organization, worked with our delivery company, made arrangements for pickups with clients, solved customer problems and complaints, archived completed orders, and then followed up with customers to make sure they were more than satisfied with their experience. Show less

San Juan, Pr

Upscale Italian retailer Massimo Dutti hired me onto the team developing a completely new store. Greeted customers, who were professional men and women, kept the store up to visual standards, and managed the cash wrap.

San Juan, Pr

Juguetones is a high-level afterschool program founded by two teachers at a private academy to provide supervised study to students. Oversaw 14 first-grade students each afternoon to help them complete homework and do special projects on school topics.

Orlando, Florida Area

Faneuil delivers world-class outsourced customer contact and back-office processing solutions for customer care, fulfillment and services. Hired on an entirely new team as a Customer Service Rep and soon promoted to team lead for the payment processing department, to later be in charge of the relation with the client's contract. Directed and trained 20+ new CSRs. Scheduled 400+ operators working in three languages, interviewed and recommended new hires, and was part of training sessions for all… Show more Faneuil delivers world-class outsourced customer contact and back-office processing solutions for customer care, fulfillment and services. Hired on an entirely new team as a Customer Service Rep and soon promoted to team lead for the payment processing department, to later be in charge of the relation with the client's contract. Directed and trained 20+ new CSRs. Scheduled 400+ operators working in three languages, interviewed and recommended new hires, and was part of training sessions for all new employees. Handled vacation requests, training schedules and absenteeism reports ensuring we always met the client's need with the AWI project. Show less

Orlando, Florida Area

Royal Vacation Resort offers an intense marketing program, superior customer service, and an interactive connection to satisfy the needs of timeshare owners and buyers; where I managed front office functions to support the President, Vice President and staff of 20 sales representatives. Maintained records control, filing, and office supply purchasing and equipment maintenance.

Orlando, Florida Area

Victoria's Secret is an iconic specialty retail brand that needs no introduction. Driven by passion and the belief that the customer rules, I was responsible managing a retail store, employees including coaching, counseling and recruiting potential salesperson for the store. Responsible through the process of planning a floor set for three stores and having a successful execution, an outstanding merchandise floor and setting store displays.

Master Of Science In Human Resource Management (M.S.H.R.M.), Human Resources Management/Personnel Administration, General, 3.6 Gpa

USC Bovard College The Master of Science in Human Resource Management program is designed to prepare professionals to advance their.

Bachelor Of Business Administration (B.B.A.), Marketing, 3.8 Gpa

Activities and Societies: NSHMBA, President (2012-2013) Formula SAE NSHMBA

Associate In Arts (A.A.), Business Administration And Management