Adib Akmal Subki Email and Phone Number

I am a Quality Assurance Analyst at Ninja Van, a Southeast Asia leading logistics and delivery company. I have been working in this role for over a year after being promoted from a Customer Services Agent position. I have a Diploma in Culinary Arts and an EFSET EXPRESS Advanced Proficiency certification in English.My core competencies include weekly evaluating and coaching chat agents following the company's transaction monitoring guidelines. I also conduct rewards and recognition events to celebrate the agents' achievements and motivate them to perform better. I am passionate about improving customer satisfaction and have initiated several projects to achieve this goal, such as leading focus groups and providing feedback to the management. I am an open-minded, adaptable, and collaborative person who enjoys working with teams and communicating with customers. I am always eager to learn new skills and explore further quality assurance and customer service opportunities.