2003–Till 2009 Roasting• Cupping and roasting all coffees to the set standards• Supervising the organization and maintenance of the machinery• Ensuring all quality control guidelines are met• Documenting coffee waste, batch weight, and coffee substitutions• Communicating all problems to the proper suppliers Sales • Seeking new corporate clients and deals• Conducting the sales calls• Handling the ongoing category management of each new client, looking at ways to maximize sales opportunities with each client• Developing marketing strategies, evaluating market conditions and recommending policy changes to encourage maximum sales activity• Overseeing all marketing activities for the organization's products and servicesDelivery • Taking ownership and responsibility of the delivery function to the proper clients • Routing and assigning deliveries for optimal efficiency and customer satisfaction • Holding regular meetings with drivers to discuss current and pending issues• Composing weekly reports to the General Manager