- Responsible for managing, reporting, mining, and dashboarding data generated by sales and return to maximize ad spend and target proper audience.- For example, we learned that sales exceeded the average by as much as 12% during 9AM on Wednesdays because of interest from APAC regions.- Hired outside consultant and automated the order to fulfillment process, details below:- Using VBA we downloaded the CSV file from the website, send it to the back end, helped populate that data in a pre-defined Excel template provided by our 3PL and that would get sent over to the 3PL for fulfillment.- Managed vendor invoices for proper archiving and input data into QuickBooks.- Calculated safety stock, inventory turns, to maximize cash flow and reduced stock outs by 20%.- Responsible to analyze Google and Facebook analytics to better cater our ad campaigns and maximize each dollar of ad spend.

- Supervised and directed offshore web developers to standup a brand new startup website.- Created customer query forms for the on-shore and off-shore customer service teams.- Personally handled up to 50 emails a day providing customer service to potential and actual customers.- Helped create a product manual with features and FAQ section.- Worked with packging manufacturer to finalize the aesthetics of the packaging.- Handled and resolved 99% of the time all special customer queries and complaints that were escalated by the off-shore customer service teams.- Supervised digital PR and marketing with outsourced PR and marketing teams.

- Helped Samsung with their mid-range phone launch in Bangladesh by market segmentation through demographics. - Team achieved goal of reaching $12MM in sales by year end.- Analyzed past clients' actual data to find effective mediums of advertising during different times of the year. For example, data proved that ad spend during festivals were more effective on radio than on national TV as people tended to be outdoors more and preferred listening to music over the radio.- Created surveys to be used by field officers to collect data and find if different locales in the city had different preferences as to color, size, and price of phones.- The above helped Samsung to allocate inventory better in their stores and inventory turns were improved by as much as 10%.- Built an Excel template and dashboard to maintain and update ad spend by medium for superviser and finance department to help monitor budget spend.

- Helped new customer with bank account setup.- Helped the credit department to balance deposit and withdrwals of the previous day.