Adib Al-Amir Email & Phone Number

Toronto, Ontario, Canada

Greater Toronto Area, Canada

Installing, repairing, and troubleshooting industrial machinery.

• First point of contact (Tier 1) for the most common issues, and escalated callers with more specific issues to the appropriate department;
• Supported hardware issues such as, but not limited to, unresponsive screens, overheating hardware, and restarting devices. I worked with customers to find the root cause of the issue, and then either scheduled a repair.
• Solved customer account-related issues such as billing, the refund/cancellation of products and services, password resets, and questions regarding warranties;

477 Richmond St W

• Improved an internal web application that manages client requests to update or request measured drawings of buildings, and also acted as a database to access any documents related to third parties;
• Integrated Google Maps API for third parties to visualize their owned properties on a map while being able to click on their properties and access any data related to it;
• Populated database with property coordinates using a Geocoding API and C#, resulting in accurate locations being shown from Google Maps API;

Etobicoke, Ontario, Canada

*Developed positive relations with clients resulting in increased customer retention and repeated visits*Provided superior customer service by maintaining an efficient flow of merchandise from the receiving door to the sales floor with expertise in product inventory*Ensured new merchandise was ordered, shelves were stocked, and expired food wasn’t sold for.

Bachelor Of Science, Psychology

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