Clients include Paula's Wig Boutique, Sprouts and SweetsSet up and configure various systems and networks customized for users' needs – both in businesses and home usersSocial Media Management– work with Facebook, blogging to update websites and pages Troubleshoot and support hardware and software on PC and Mac based systemsProvide training for end users on software packages Clean up systems from viruses, malware, and adware infectionsPerform routine computer maintenance… Show more Clients include Paula's Wig Boutique, Sprouts and SweetsSet up and configure various systems and networks customized for users' needs – both in businesses and home usersSocial Media Management– work with Facebook, blogging to update websites and pages Troubleshoot and support hardware and software on PC and Mac based systemsProvide training for end users on software packages Clean up systems from viruses, malware, and adware infectionsPerform routine computer maintenance – to ensure peak performance and reduce downtimeSecure computers for home users for children's use – using parental controls and filtering software Video Editing:Create slide show and video presentations on DVD for non-profit organizationsCreate full-featured DVD productions from various types of media Show less

• Taught computer skills to adult job seekers • Created and ran a course on MS Word, Excel, PowerPoint – in person and virtually• Taught students about Dropbox, Google Suite of apps to give them marketable skills

• Supported teachers, admin staff and students with issues that arose with both hardware and software throughout the school • Migrated mail and files from an in house server based system to a Google Cloud Based System • Helped run and organize the tech for school functions, sound system, video, slideshows • Diagnosed and sped up network slowdowns of both wireless and wired network • Dealt with and resolved printer issues • Taught staff how to use Zoom and… Show more • Supported teachers, admin staff and students with issues that arose with both hardware and software throughout the school • Migrated mail and files from an in house server based system to a Google Cloud Based System • Helped run and organize the tech for school functions, sound system, video, slideshows • Diagnosed and sped up network slowdowns of both wireless and wired network • Dealt with and resolved printer issues • Taught staff how to use Zoom and supported them during online learning due to covid-19 • Helped create and run several online events – Colour War, Graduation, and other such events Show less

Facilitated and helped transition users to another campusResponsible for labelling and dismantling all equipment for the move to a new campusSourced solutions for all printing and technical issues that aroseDid assessments of for quality and future usability

Assisted in the migration, integration and amalgamation an SAP & 5 regional help desks and into a single Enterprise help deskProvided second level telephone support in a busy call center, answering up to 80 calls /day with an immediate resolution rate of 90%Responsible for dealing with users with requirements of a time sensitive natureDealt professionally with highly demanding, irate and frustrated users with a very high satisfaction rateProvided support to a range of clients… Show more Assisted in the migration, integration and amalgamation an SAP & 5 regional help desks and into a single Enterprise help deskProvided second level telephone support in a busy call center, answering up to 80 calls /day with an immediate resolution rate of 90%Responsible for dealing with users with requirements of a time sensitive natureDealt professionally with highly demanding, irate and frustrated users with a very high satisfaction rateProvided support to a range of clients with varying computer knowledge, skills and needsTracked calls using Remedy – Access Request SystemSupported users of stand alone and networked Mac and PCAccessed machines using remote control to resolve problems remotelyResponsible for designing, documenting, web publishing, updating and implementing procedures for a new amalgamated help deskUsed Dreamweaver and MS FrontPage extensivelyProvided phone training to end users and field support staff in application useSupported users in migration from Windows 95 and NT to Windows 2000 and again to Windows XPProvided desktop end user first call resolution support for users with all versions of Windows Provided desktop end user support for networks running on Novell Netware, Windows NT and 2000 serversProvided end user support of Microsoft Office productsProvided support and troubleshooting for printer issues in a very heterogeneous network-based printing environmentActed as a backup to support field service technicians who provided on site supportTrained new members of the team on procedures, protocols and helped them improve their skillsProvided in-house training to staff on changes and updates in procedures and toolsProvided support and acted as a resource of information for other members of the teamProvided support for general Windows problems Responsible for detecting. assessing and reporting network outages that affect user and staff productivity Show less

Provided support for a range of clients with varying computer knowledge, skills and needs in the medical fieldProvided end user support for Windows 3.1,95,98, NT Workstation and ServerProvided end user support for OS/2Provided network support for Novell Netware and Windows NT serversInstalled, configured and supported various pieces of software - such as ProComm Plus, PC Anywhere, MS Office, Windows 95/98, and proprietary dBase designed software Worked in a busy, time… Show more Provided support for a range of clients with varying computer knowledge, skills and needs in the medical fieldProvided end user support for Windows 3.1,95,98, NT Workstation and ServerProvided end user support for OS/2Provided network support for Novell Netware and Windows NT serversInstalled, configured and supported various pieces of software - such as ProComm Plus, PC Anywhere, MS Office, Windows 95/98, and proprietary dBase designed software Worked in a busy, time critical, call center answering up to 50 calls per day Provided telephone support and training to client on proprietary dBase designed software Installed, configured, and supported CD Roms, modems, hard drives, Zip drives, tape backup drives etc., both at client sites and over the phoneProvided installation, support and troubleshooting for printer issues in a very heterogeneous network-based printing environmentWas the primary WordPerfect support contactCreated and taught clients how to create macros in MS Word and WordPerfect Created and taught clients how to mail merge DDE documentsDealt with communication issues relating to the Internet and remote access software Accessed client sites remotely using various brands of software including MS RAS, PC Anywhere and CITRIXActed as facilitator and liaison between end users and manufacturers Designed numerous client reference guides and help sheets, to help clients with the most common issuesDealt with irate, highly demanding and frustrated clientsTraveled throughout southern Ontario to provide on-site support to clientsTested York-Med's own and Purkinje's proprietary software for usability, compatiblity and integration, and reported bugs to the development teamsReceived and repaired clients' corrupt databases using dBaseCreated and supported batch files for clients' automated tasks such as backups, routine clean-up, and mapping network drives Show less

Did both on-site one on one training as well as classroom style training - throughout OntarioTrained people on various pieces of software both in person and over the phoneTrained users on Windows 95/98, Windows NT, Word 6.0 and 97, and DOSTrained clients on York-Med's own proprietary networked, standalone, and radiology software designed on dBase (in both Windows and DOS)

Taught basic computing skills - use of mouse, keyboards, etc to children ages of 3 and upTaught children basic math and reading skills using programs such as Reader Rabbit by The Learning Co.Taught basic programming skills using Turbo PascalTaught children ages 10 and up the basics of using DOS and WindowsShowed and taught children ages 7 and up computer hardware - explained use of RAM, CPU, ROM, the difference between storage devices and RAM

Designed and implemented beginner, intermediate, and advanced level computer summer camp programsTaught children skills to use Word, Corel Draw, DOS, Windows, Harvard GraphicsTaught various different levels of computer knowledge simultaneouslyResponsible for up to 8 children ages 5-14 at onceEvaluated educational software for various age groups