Muhamad Adib Abd Razak Email and Phone Number
From my 3 years experience with Kaodim, I've adapted to work with team members from different nationality and diversed background, which is a really eye-opening experience. Handled a small team for cancellation & credit refund, where we processed credit refund to vendor, contact customer for verification and also escalate issues to the respective department. Also entrusted to handle a project with UEM Edgenta during the first MCO, which is to provide / schedule vendors for CIMB maintenance throughout Peninsular Malaysia. Those 3 years taught me a lot, shown in my progress through the ranks. Currently a Member Relations Executive in Co-Labs Coworking, which is a totally different environment from what I was used to. Going from a virtual customer service role to customer-facing role, it does come with it's set of challenges. But with a really great team, I'm looking forward for what's to come!
Co-Labs Coworking
View- Website:
- co-labs.asia
- Employees:
- 17
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Member Relations ExecutiveCo-Labs Coworking Jun 2022 - PresentPetaling Jaya, Selangor, Malaysia
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Regional Customer Care Executive - Reviews & Dispute ResolutionKaodim Sdn Bhd Mar 2022 - May 2022Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia- Delivered quality support to customers and followed through on all open issues.- Updated customers via phone calls / Whatsapp / email to discuss status, issues, and goals of case.- Diligently investigated the needs and interests of each party, identifying their underlying concerns and clarifying issues to improve the arbitration process. -
Regional Customer Care Executive - Cancellations And Credit RefundsKaodim Jan 2021 - Feb 2022Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia- Communicated with customers via phone, email, and chat and helped customers to get the service they need.- Prepare monthly cancellation numbers for Category Manager.- Gather information for credit refund through communication with customers and vendors to keep operations efficient and successful. - Protect business from unnecessary liability by carefully following security and safety standards.
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Operations Associate (Customer Care) - Cancellations And Credit RefundsKaodim Jan 2020 - Jan 2021Petaling Jaya, Selangor, Malaysia- Ensured work flowed efficiently through by scheduling jobs for vendors.- Communicated with customers via phone, email, and chat and helped customers to get the service they need.- Demonstrated in-depth knowledge and understanding of the product line and pricing structure.- Gather information for credit refund through communication with customers and vendors to keep operations efficient and successful. - Protect business from unnecessary liability by carefully following security and safety standards.
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Project Lead (Special Task)Kaodim Apr 2020 - Jul 2020Kuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaSpecial TaskKaodim x UEM Edgenta Partnership (Project Lead) (April 2020 - July 2020)- Established, scheduled, coordinated, supervised, and documented corrective actions.- Achieved 83% of SLA in April for more than 100 jobs and 80% of SLA in May for more than 400 jobs- Analyzed and established the best duration needed to complete a certain task.- Kept projects in line with time limit, schedule and requirements demanded by partner.
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Customer Service AdministratorKaodim Mar 2019 - Jan 2020Malaysia- Supported operations by completing assignments with strong focus on quality and performance.- Collaborated well with team members to carry out daily assignments and achieve team targets.- Provided administrative support to operations department by answering phones, handling minor complaints, and completing job orders.
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Admin Assistant ( Finance )Majlis Perbandaran Nilai May 2018 - Oct 2018Negeri Sembilan, Malaysia- Received assessment tax payment and handled it according to procedure. - Worked with the security team in ensuring cash received was handled carefully without any issue. - Compiled and organised records of payments from various channel (cash, cards, bank transfer etc.)- Helped customers pay assessment tax to ensure day to day operations went smoothly.
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InternshipTrans Rapid Logistics Sdn Bhd Jun 2017 - Nov 2017Selangor, MalaysiaSpent 6 months as an intern. A great experience and got an insight on how a logistics company operate, how to handle import and export through Customs. - Handled onloading / offloading of import and export- Learn basic HR payroll system- Schedule logistics for import / export and deliver to last mile delivery agent
Muhamad Adib Abd Razak Skills
Frequently Asked Questions about Muhamad Adib Abd Razak
What company does Muhamad Adib Abd Razak work for?
Muhamad Adib Abd Razak works for Co-Labs Coworking
What is Muhamad Adib Abd Razak's role at the current company?
Muhamad Adib Abd Razak's current role is Member Relations Executive.
What skills is Muhamad Adib Abd Razak known for?
Muhamad Adib Abd Razak has skills like Public Relations, Administrative Assistance, Appointment Scheduling, Invoicing, Data Entry, Communication, Customer Service, Aplus.
Who are Muhamad Adib Abd Razak's colleagues?
Muhamad Adib Abd Razak's colleagues are Hanif Fikri, Nur Aishah, Aqil Farhan, Redza Zainal, Wayne Yap, Muhammad Ashraff Hairuddin, May Lim.
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Muhamad Adib Abd Razak
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