Adib Uzir Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Liaise with Richemont APAC IT L2 and L3 team on incident case and troubleshooting.• Support IT infrastructure for SEAO region (Malaysia, Singapore, Thailand, Australia and Vietnam)• IT Project lead for boutique opening / renovation for Richemont Malaysia.• Provide IT training for new joiner and refresher training for all Malaysia user.• Maintaining and monitoring Active Directory group.• Maintaining and monitoring CAPEX and OPEX budget expenses for Malaysia IT department.• Maintaining IT inventory for IT department for Richemont Luxury Malaysia.• Well manage IT disposal equipment for IT department Richemont Malaysia. • Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents.• Day to day troubleshooting activities by ticketing system (ServiceNow)• Mobile device maintenance and management (Apple Airwatch Workspace) configuration and enrollment • Monitor and maintain computer systems (Intune, Tanium, Servicenow) and Cisco Meraki Networking system.• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues• Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Subang Jaya, Selangor, Malaysia

System Technician at NetOne Asia (Malaysia) Sdn Bhd.• Onsite filed support to Richemont Luxury Malaysia.• Liaise with Richemont Singapore IT team on incident case and troubleshooting.• Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents• Installation / Reinstallation of mail client software on user’s desktops/Laptops• Configuration of client's PC and POS system.• Day to day troubleshooting activities• Install and configure computer hardware operating systems and applications• Monitor and maintain computer systems and networks• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues• Troubleshoot system and network problems, diagnosing and solving hardware or software faults• Replace parts as required• Provide onsite support, including procedural documentation and relevant reports• Follow diagrams and written instructions to repair a fault or set up a system• Support the roll-out of new applications• Support existing users' accounts and profiles and deal with password issues• Prioritise and manage many open cases at one time• Rapidly establish a good working relationship with customers and other professionals, such as software developers• Configure, test and evaluate new technology.• Mobile device(IOS/Android) configuration and enrollment.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

2nd level IT Technical Support Assistant in Genting Malaysia Berhad.• Support IT standard devices, PC operating system, and or software.• Provide on-site support to Desktops, Printers, and other peripherals etc.• Emergency recovery maintenance for Desktops.• Re-installation of the anti-virus packages corrupted or deleted by the users• Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents• Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed• Installation / Reinstallation of mail client software on user’s desktops/Laptops• Configuration of client's PC• Day to day troubleshooting activities• Help in upgrade the version of Mailing software• Onsite filed support –End user device h/w and desktop software distribution

Cyberjaya, Selangor, Malaysia

Practical Training at Soul Smart Solutions.• CCTV installation.• Home Smart Security Alarm Installation.• Intercom installation.• Wiring installation.• Network configuration & installation.• Door Access configuration & installation