Andrea Di Camillo, Ccsm

Andrea Di Camillo, Ccsm Email and Phone Number

Senior Program Manager, Customer Success @ CQ fluency
New York, NY, US
Andrea Di Camillo, Ccsm's Location
Monroe, New Jersey, United States, United States
Andrea Di Camillo, Ccsm's Contact Details

Andrea Di Camillo, Ccsm work email

Andrea Di Camillo, Ccsm personal email

n/a
About Andrea Di Camillo, Ccsm

Andrea is a certified Customer Success Manager, capable of spearheading revenue, growth, and high-quality outcomes. She has a customer-first mindset and is committed to exceeding her clients' expectations. This passion and hard work ethic instill confidence and trust in everyone who works with her. Andrea is an empathetic motivator of people, process, and programs. She possesses superior communication and presentation skills, as well as strong analytical and critical thinking skills. In addition to excelling in fast-paced, deadline-driven environments, she easily adapts positively to change and challenges encountered. Whether it’s liaising with key decision makers, or developing and managing customizable systems, infrastructure, and other solutions to enhance existing operational procedures and processes, Andrea consistently delivers transformative results and success.

Andrea Di Camillo, Ccsm's Current Company Details
CQ fluency

Cq Fluency

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Senior Program Manager, Customer Success
New York, NY, US
Website:
cqfluency.com
Employees:
470
Andrea Di Camillo, Ccsm Work Experience Details
  • Cq Fluency
    Senior Program Manager, Customer Success
    Cq Fluency
    New York, Ny, Us
    View
  • Cq Fluency
    Senior Program Manager Of Strategic Partnerships, Customer Success
    Cq Fluency Nov 2023 - Present
    Hackensack, New Jersey, Us
    Manage $16M of revenue across the largest and most strategic healthcare and life sciences accounts for a translation and language services company.Core Achievements:* Pioneered CQ fluency’s first off-boarding process for those clients who churned to disseminate necessary feedback and bolster improvements to existing operational methodologies * Fostered a cross-functional partnership with Production to create new internal processes and guides based on client feedback received
    View
  • Eigen Technologies
    Senior Customer Success Manager
    Eigen Technologies Jun 2022 - Aug 2023
    New York, Ny, Us
    Standardized Customer Success best practices for a start-up Artificial Intelligence company offering a software platform that extracted document data for financial and legal clients.Core Achievements:* Drove overall service improvement for 15 of Eigen’s largest client accounts, with annual recurring revenues (ARR) ranging from $125K to $1.5M, to achieve an 87% renewal rate* Spearheaded Eigen’s first “white space” analysis to identify sales challenges and opportunities across client sets; awarded Employee of the Month in June 2023 for outstanding performance
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  • Fidelus Technologies
    Client Success Manager
    Fidelus Technologies May 2021 - Jun 2022
    Cresskill, New Jersey, Us
    Supported 30 client accounts, including hospitals, law firms, and financial institutions, that received unified communication and collaboration solutions from a Managed Service Provider.Core Achievements: * Launched a customer experience program based on Information Technology Infrastructure Library (ITIL) standards to reset client service expectations * Created a first-ever internal escalation process in ServiceNow to identify “turnaround” clients, mitigate risk for them through action plans, and monitor performance from individual engineers
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  • Morningside
    Associate Director
    Morningside Jan 2020 - May 2021
    New York, Ny, Us
    Excelled in a sales and customer success role for a translation company in managing two of their largest life science client accounts (each valued at $1M+ overall in ARR). Core Achievements:* Facilitated one assigned client account to grow their annual translation spend from $1M to $3M; due to improvement efforts, client selected Morningside as their preferred translation partner* Signed two of the largest projects in Morningside’s history (approximately $950K and $565K)
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  • Transperfect
    Account Lead, Client Services
    Transperfect Apr 2019 - Jan 2020
    New York, Ny, Us
    Directly responsible for daily account management tasks for TransPerfect Translation’s largest VIP clients; drove sales opportunities and overall account management.Core Achievements: * Managed process improvements for the world’s largest Contract Research Organization (CRO), which increased their translation spend from $8M to $12M* Partnered with technical and developer teams to introduce innovations within proprietary software for project tracking and quality monitoring for linguists based on client feedback
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  • Transperfect
    Manager, Language Departments
    Transperfect Jan 2015 - Mar 2019
    New York, Ny, Us
    Directed business operations for the language departments: built client-facing linguist teams from the bottom up and oversaw 15 employees in day-to-day functions in a collaborative, inclusive, and productive environment.Core Achievements:* Championed success with the sales team to secure the highest grossing client account for Italian into English translation services, increasing annual revenue from $500K to $1.27M (2015 – 2016)* Performed data and trend analytics using Tableau to identify and remedy linguistic quality issues; achieved improvement in global translation quality at over 4% each year
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  • Transperfect
    Quality Manager
    Transperfect Dec 2010 - Dec 2014
    New York, Ny, Us
    Responsible for translating and proofreading tasks; drove quality content deliverables for Italian into English deliverables in the life sciences sector.Core Achievements:* Translated and proofread 12K+ words per day with only one corrective action form received from a client for a number error* Streamlined customer preferences, executed best translation practices, and implemented targeted linguist training to improve client satisfaction* Recipient of Outstanding Achievement in Quality Management award in 2014 for attaining highest client satisfaction, leading to a managerial promotion to direct team operations
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Andrea Di Camillo, Ccsm Skills

Leadership Customer Experience Presentation Skills Writing Cross Cultural Communication Skills Public Speaking Skilled Multi Tasker Client Relations Salesforce.com Technology Solutions Proofreading Customer Success Business Relationship Management People Management Wordfast Account Management Sales Microsoft Products Client Onboarding Microsoft Powerpoint Customer Retention Long Term Relationship Building Microsoft Exchange Data Analysis Customer Focused Service Customer Satisfaction Client Services Communication Client Liaison Translation English Team Management Process Improvement Tableau Customer Relationship Management Strategic Planning Quality Assurance Cross Functional Team Building Client Accounts Cat Tools Business Administration Artificial Intelligence Microsoft Office Relationship Building Microsoft Word Operations Management Language Services Business To Business Business Relationship Building Microsoft Excel Time Management Microsoft Outlook Editing Foreign Languages Customer Service Customer Support Business Process Improvement Strategic Consulting Customer Engagement Management Teamwork Analytical Skills Strategic Communications Problem Solving Machine Translation Organization Skills Microsoft Power Bi

Andrea Di Camillo, Ccsm Education Details

  • New York University
    New York University
    Italian Language And Literature
  • New York University
    New York University
    Creative Writing Minor

Frequently Asked Questions about Andrea Di Camillo, Ccsm

What company does Andrea Di Camillo, Ccsm work for?

Andrea Di Camillo, Ccsm works for Cq Fluency

What is Andrea Di Camillo, Ccsm's role at the current company?

Andrea Di Camillo, Ccsm's current role is Senior Program Manager, Customer Success.

What is Andrea Di Camillo, Ccsm's email address?

Andrea Di Camillo, Ccsm's email address is ad****@****lus.com

What schools did Andrea Di Camillo, Ccsm attend?

Andrea Di Camillo, Ccsm attended New York University, New York University.

What skills is Andrea Di Camillo, Ccsm known for?

Andrea Di Camillo, Ccsm has skills like Leadership, Customer Experience, Presentation Skills, Writing, Cross Cultural Communication Skills, Public Speaking, Skilled Multi Tasker, Client Relations, Salesforce.com, Technology Solutions, Proofreading, Customer Success.

Who are Andrea Di Camillo, Ccsm's colleagues?

Andrea Di Camillo, Ccsm's colleagues are Irina Pogorzelsky, María Florencia Aguaisol, Dana Liscovsky, Ludmila Desimoz, Florencia Ailén Pereyra, Angelina Mangi, Milagros Goya.

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