Andrea Di Camillo, Ccsm Email & Phone Number

New York, Ny, Us

Hackensack, New Jersey, Us

Manage $16M of revenue across the largest and most strategic healthcare and life sciences accounts for a translation and language services company.Core Achievements:* Pioneered CQ fluency’s first off-boarding process for those clients who churned to disseminate necessary feedback and bolster improvements to existing operational methodologies * Fostered a cross-functional partnership with Production to create new internal processes and guides based on client feedback received

New York, Ny, Us

Standardized Customer Success best practices for a start-up Artificial Intelligence company offering a software platform that extracted document data for financial and legal clients.Core Achievements:* Drove overall service improvement for 15 of Eigen’s largest client accounts, with annual recurring revenues (ARR) ranging from $125K to $1.5M, to achieve an 87% renewal rate* Spearheaded Eigen’s first “white space” analysis to identify sales challenges and opportunities across client sets; awarded Employee of the Month in June 2023 for outstanding performance

Cresskill, New Jersey, Us

Supported 30 client accounts, including hospitals, law firms, and financial institutions, that received unified communication and collaboration solutions from a Managed Service Provider.Core Achievements: * Launched a customer experience program based on Information Technology Infrastructure Library (ITIL) standards to reset client service expectations * Created a first-ever internal escalation process in ServiceNow to identify “turnaround” clients, mitigate risk for them through action plans, and monitor performance from individual engineers

New York, Ny, Us

Excelled in a sales and customer success role for a translation company in managing two of their largest life science client accounts (each valued at $1M+ overall in ARR). Core Achievements:* Facilitated one assigned client account to grow their annual translation spend from $1M to $3M; due to improvement efforts, client selected Morningside as their preferred translation partner* Signed two of the largest projects in Morningside’s history (approximately $950K and $565K)

New York, Ny, Us

Directly responsible for daily account management tasks for TransPerfect Translation’s largest VIP clients; drove sales opportunities and overall account management.Core Achievements: * Managed process improvements for the world’s largest Contract Research Organization (CRO), which increased their translation spend from $8M to $12M* Partnered with technical and developer teams to introduce innovations within proprietary software for project tracking and quality monitoring for linguists based on client feedback

New York, Ny, Us

Directed business operations for the language departments: built client-facing linguist teams from the bottom up and oversaw 15 employees in day-to-day functions in a collaborative, inclusive, and productive environment.Core Achievements:* Championed success with the sales team to secure the highest grossing client account for Italian into English translation services, increasing annual revenue from $500K to $1.27M (2015 – 2016)* Performed data and trend analytics using Tableau to identify and remedy linguistic quality issues; achieved improvement in global translation quality at over 4% each year

New York, Ny, Us

Responsible for translating and proofreading tasks; drove quality content deliverables for Italian into English deliverables in the life sciences sector.Core Achievements:* Translated and proofread 12K+ words per day with only one corrective action form received from a client for a number error* Streamlined customer preferences, executed best translation practices, and implemented targeted linguist training to improve client satisfaction* Recipient of Outstanding Achievement in Quality Management award in 2014 for attaining highest client satisfaction, leading to a managerial promotion to direct team operations

Master Of Arts - Ma, Italian Language And Literature

Bachelor Of Arts - Ba, Italian Studies With Honors, Creative Writing Minor