April Dickson Email & Phone Number

Ontario, Ca, Us

Rancho Cucamonga, Ca, Us

As I continue my journey with IEHP, I achieved a more technical role within our IT Department. As an IT Engineer, I have leveraged my past business operations experiences to help implement the following:1. Trained and collaborated with IT team members on Agile principles.2. Analyzed coding patterns to increase the performance and accuracy of applications.3. Gathered requirements, designed, QA/Unit Tested and took part in the development of multiple concurrent EDI projects.4. Lead Technical Analyst for a team developing multiple methods to inventory, categorize, access and establish a systematic way to support the use of structured, semi-structured and unstructured data types – business-wide. • Interviewed business clients to analyze their processes and data sources. • Initiated an experiment to leverage key data elements from an unstructured PDF into a semi-structured JSON format by using Python, Natural Language Processing methods and OCR libraries.The quantifiable value I have added to IEHP's IT department is as followed:● Successfully deployed a coding update that would increase the encounter processing validation rate by about 30-40% annually.

Rancho Cucamonga, Ca, Us

As a Technical Analyst at a not-for-profit provider of managed health care to more than 1.2 million members, I leverage my formal education and hands-on experience with high-level data analysis to craft strategies in support of IEHP information management and business goals. Over several years with the organization, I have had the opportunity to do the following: 1. Project manage enterprise-wide improvements in collaboration with business, IT teams, and executive stakeholders.2. Develop new procedures and redesign workflows to improve member and provider access to our Electronic Data Interchange management system (EDI). 3. Coordinate with IT teams to compile technical design information and build data matrices.4. Translate data analyses into a case for business solutions.5. Design procedural upgrades and present proposals to business leads.6. Conceive, test, and deploy process upgrades.7. Train and manage QA teams.8. Validate and reconcile datasets in accordance with state and federal regulations and audit protocols using SQL Server 2012-2017. 9. Additionally, I have gained an exceptional understanding of Agile, Waterfall, Kaizen, Lean, and Six Sigma methodologies, among others, to improve process inefficiencies. A portion of the highly quantifiable value I have added to IEHP is as follows:● Successfully developed a daily and monthly upload process to retroactively update key financial data elements and improve the accuracy of payment and regulatory reporting, resulting in a 63% decrease in data processing time, a 90% reduction in data entry errors, and a $112 million retroactive increase in booked revenue.● A key player in the deployment of a pharmacy system migration, reducing error discrepancies by 92.5%.

Rancho Cucamonga, Ca, Us

As a Configuration Analyst at IEHP, my role was to perform configuration testing and implement error resolutions for IEHP healthcare databases. I gained comprehensive knowledge of improving workflow issues, maximizing system capabilities, operating within data handling protocols, and limitations of software applications. Very quickly, I positioned myself for a promotion to Technical Analyst by achieving mastery over these tasks:1. Rapid problem-solving and instituting accurate error corrections for mission-critical IT systems. 2. Assessing system capabilities and data usage levels, then proposing upgrades. 3. Reviewing regulatory guidelines and authoring corresponding data handling technical documentation. 4. Designing and building relational databases utilizing VBA and T-SQL in Microsoft Access. 5. Establishing knowledge of ANSI and ASCII standards.Quantifiable value I added to IEHP as a Configuration Analyst:● Developed an Extract, Transform, and Load (ETL) data upload system to reduce error processing by 97%.● Introduced print-less database review procedures, reducing paper waste by 80%.

Rancho Cucamonga, Ca, Us

As an Eligibility Specialist, I developed data handling and analytical skills by maintaining extensive IEHP member databases. I established my talent and gained significant data management knowledge as I efficiently carried out the following:1. Validated datasets in accordance with healthcare information protocols.2. Analyzed and updated data in a character-based terminal emulator. 3. Created and communicated desktop usage procedures.4. Prepared detailed documentation to support business processes. Quantifiable value I added to IEHP in this role:● Vastly improved a monthly data upload process, reducing run-time from 8 hours to just 30 minutes.

Loma Linda, Ca, Us

Proving my reliability and detail-oriented mindset, I perfected deep knowledge of laboratory protocols for the translational bioengineering and biochemical research conducted at the Neurosurgery Center for Research at Loma Linda University School of Medicine. I routinely performed experiments utilizing Analytical Chemistry, followed strict safety procedures, and maintained laboratory equipment, record books, safety logs, and laboratory procedure reports.My key achievements in this role:● Designated as Contributing Author for 8 scientific journal publications.● Collected sweat samples for the first large scale study of the sweat proteome.