Adi Colling Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

I am the Area Performance Coach (APC) for NSW North. Working with the stores from Sydney to Coffs Harbour to 'deliver wow' to all our customers and help them be 'built for life!'I 'enjoy the journey' being part of this amazing company where we legit 'give a sh!t' about our team and customers. I truly feel that 'together we grow' and we'll get 'stronger everyday.'

Sydney, New South Wales, Australia

Hamiltons Hospitality is a bar management, festival operator and event hire company based in Sydney, AU.Bar/Event Infrastructure Hire Business:o Onboarding and management of 100+ staff for each evento Manage customer requirements, booking management and execution of the hire/eventinfrastructureo Stakeholder management with alcohol companies and Sydney venues hiring bar/eventinfrastructureTreaty Day Out (https://www.treatydayout.com/):o Bar management across multiple barsOktoberfest In The Gardens (https://www.oktoberfestinthegardens.com.au/):o Adelaide, Gold Coast, Brisbane, Melbourne, Sydneyo 4k pax to 16k pax attendance across the different citieso Planning of all bar infrastructure requirements based on pax attendance o POS programming for the evento Build of siteo Planning and driving of HR trucks from city to cityo Management of bar operations and execution of event day operationso Stakeholder management from pre-event, build, event, to post-event

Australia

Prime Collective is an events, bar and site operations provider to many music festivals across VIC, NSW and ACT.My role is a freelance role where I work on the bar build, stock management and running of multiple bars. Other duties include corralling and site management to ensure bars are set up as per promoter/stakeholders requirements.Key milestones:• Management and operations of 4+ bars across each festival including VIP and Artist-Only bars• Management of up to 60 staff• Line management to ensure patrons are progressing efficiently to increase spend-per-head• Capacity of festivals up to 10,000 patronsFestivals so far:o Wine Machine, Canberra, ACT (https://wine-machine.com/)o Wine Machine, Hunter Valley, NSW (https://wine-machine.com/)o NYE In The Park, Sydney, NSW (https://nyeinthepark.com/)o Festival X, Melbourne, VIC (https://www.festivalx.com.au/)

Sydney, Australia

Ben & Jerry’s is a premium ice cream brand, part of the international portfolio of brands owned by Unilever.During my tenure I was the Retail Operations Manager for all of Australia and New Zealand.Key milestones:• Store Openings x 6 new locations across ANZ• Mass recruitment driving for new store locations• Launching the Offsite Catering revenue stream across ANZ• Roll out and installation of new POS (Revel) replacing Micros across ANZ• Execution of national marketing promotions driving increased customer count and sales• Ensuring health & safety compliance with Head Office and third-party-audits conducted• Increase employee culture and NPS (net promoter score) by launching Workplace by Meta across ANZ• Stakeholder management and relationship building with corporate partners:o HOYTSo Village Roadshow Theme Parkso Australia Zoo• Increasing social mission impact in local communities throughout ANZ, by helping launch the Social Mission Leader Groupo partners include: Northern Beaches Women’s Shelter MS Australia / The May 50 K Lifeblood Australia Halfcut Daintree Buy Back Seabin ProjectIn this role I have been the first point of contact for multiple franchises across AU & NZ supporting the franchisee and instore management with:• Operational standards• Marketing plans• Vendor acquisition• Project management• Recruitment and benchplanning• Increasing sales and improving P&L performance

Sydney, Australia

JRM Hospitality is a boutique hospitality recruitment agency based in Sydney but operates nationally. Specialising in niche upper management hospitality roles.360 Recruitment key responsibilities: • Sourcing new clients• Account managing• Resourcing candidates• Candidate management• Due diligence reference/police checks• Placement of successful candidate• Onboarding and management of staff• Detailed interviewing & screening

Sydney, Australia

As Staffing Coordinator, I actively match skilled hospitality workers to a range of clients from pubs & bars to hospitals, schools & aged care facilities. Identifying client needs and engaging with staff to have a proactive and positive outcome with our clients.

London, United Kingdom

Novus Leisure consists of 41 bars/clubs in London. I was brought in during a re-brand from Rocket to Balls Brothers in London’s busy CBD. Managed staff operations and engaged with high profile customers providing exceptionally high standards of service.Business development• Created & developed a Gin Masterclass presentation that influenced spirit purchases and increased drink salesCorporate Event Management• Management of events for high level corporate customers (e.g. Manchester City Football Management, Bank Of Scotland executives)Stock management• Ordered goods, performed stocktaking duties and controlled stock lossCorporate Event Management• Management of events for high level corporate customers (e.g. Manchester City Football Management, Bank Of Scotland executives)

London, United Kingdom

*** Distinct Group LTD has since sold venues to Laine Pub Company. ***I worked across multiple sites and managed one of the top performing businesses in North London. Increased sales and customer count of business whilst leading operations, marketing and recruitment & training.Operations management• Re-structured the management schedule to increase productivity freeing up 3+ hours p/ week• Analysed sales data & reassigned staff hours that reduced labour spending by 5%Marketing• Created a promotion that targeted main customer demographic & increased food sales incidence by 20%Event management• Negotiated multiple entire-venue hires that increased sales and exceeded sales targets whilst managing functions of 100+ customers

Sunshine Coast, Qld, Australia

As Operations Manager, I oversaw new store openings, operations, compliance auditing, recruitment/training and increasing sales targets. At the peak of the company I managed nine stores & approx. 100 staff. Identifying areas for improvement, I defined & implemented companywide policies & procedures to continuously improve KPIs such as compliance, food & labour costs and sales & profitability.Operational processes• Streamlined companywide processes to increase productivity by 16%• Training & operations became identical across sites increasing staff retention & productivity and improving brand reputation with consistent stores & consistent products• Developed procedures to maintain compliance and exceed ratings with Local Council Food Hygiene Standards, Subway Systems Australia & QLD legislative agencies.Account management• Negotiated primary school contracts increasing sales by ~$22,500 p.a. • Brought in ~$12,500 negotiating a contract with a regional football tournament

Sunshine Coast, Qld, Australia

I managed and took the franchisee's company from five stores to eight businesses: seven Subway franchises & one independent restaurant. This role encompassed all aspects of business & operational management, account management, recruitment & training.Compliance and auditing• Weekly audits performed at all franchisees evaluating the standards of service, operations & quality and profitability• Feedback given to key stakeholders (internal management staff), discussing areas of improvement e.g. a KPI target and/or sales targetsRecruitment & training• As new sites were bought & built I developed & ran the recruitment process from start to finish: from interview stage to qualified trained staff working in-store• Developed and built the training package that was the standard training system for all new hires at Sandford-Bell Inv Subway® storesHigh level people management• Lead, coached & supported Restaurant Managers and their teams to achieve sales targetsCreative problem solving• Negotiation with suppliers and external stakeholders to get mutually beneficial contracts• Conflict management with internal/external stakeholders