Testing and implementation new modules and features for Microsoft Dynamics 365Troubleshooting and Resolving D365 issuesCreating and maintaining Power BI reportsAutomating business process with Power Automate and AIOnboarding customers and updating EDI environments for SPS and Data Masons softwareManaging and updating LCS environmentsImplementation of ZenDesk and change management procedures

Leading the EDI Team to resolve issues and improve current business processesMain escalation point of contact for functional applications to ensure business success including Microsoft Dynamics 365, Coupa and MediusFlowWorking continuously with new vendors and other departments to implement and support new applicationsActively coordinating and performing various tasks with Business Analysts, Quality Assurance Team, and vendors to resolve critical issues and project implementations to ensure SOX standards and business service level agreements are metImplementing continuous improvements for business success through training within the IT, Logistics, Supply Chain and Financial departmentsCreating and updating technical documentations and videos to enhance and standardize business processes

Provide customer remote and desktop support for 600+ users including Active Directory, Microsoft Office 365, Adobe Suites, 2 Factor Authentication, SSO, hardware provisioning and repairs, networking, printer and peripheral supportProvisioning access to organization applications and inventory management through different software and technologies including Microsoft D365Troubleshooting and configuration of MAC computersInventory Management and control including corporate mobile devices via MDM. Procurement and ordering of IT hardware with vendors and various third-parties for various projects and business useTraining and guiding IT interns and new team membersContinuous collaboration with other departments to meet organizational standard practices

Working with communication technologies. Daily tasks include but is not limited to ticket systems, customer phone conversation, Live Chat, Microsoft Outlook, Translation SoftwareCommunicating and working with International Clienteles to troubleshoot issuesTroubleshooting Networking and High-end Music Devices and Players for NAD, PSB and Bluesound devicesWorking alongside Quality Assurance Team and Engineers to investigate and troubleshoot bugs for music players

Interact with customers to perform quality customer experienceDeal with customer complaints/issuesPerform finance and inventory count for products and items in the storeCreate the best service with quality productsManagement of staff and employees

Project leader and coordinator of group membersCommunication leader between peers and business partnersModification of company’s security policiesImplementation of security awareness trainingCloud research and reccomendations on current needs of the company