Bringing cutting-edge AI to everyone’s own hardware. Startup life, all in! Crafting a CX vision and jumping in wherever needed as we grow.

Establishing and hiring a global CX & Service Design team. Leading the team to create journeys, services and connected cross-channel IoT experiences that deliver meaningful customer value and work towards the business objectives. Developing CX and service design capability.Key Achievements- CX vision and strategy; grounded on 4+ years of customer research and workshopped with over 100 employees.- Introduced and influenced ‘journey management’ role to the business to enable customer centric program prioritisation within operations- Implemented charity laptop donation process (as a coroporate social responsibility rep)

New Zealand’s newest jewellery start-up is challenging the status quo, in more ways than one. Human Interface Jewellery’s ethos is to design products in a more environmentally and socially responsible way. Making only what is needed, by using the latest and most sustainable manufacturing technology in the world - 3D printing. Designs are user tested and voted on by an engaged community, to ensure people get the products they want and love. The first range is dedicated to women in tech, with software inspired minimal designs in titanium, silver and gold, giving a new spin to “wearable tech”.

Interaction design, customer research and co-design facilitation.

Part of Global UX Design team responsible for designing the UX/UI for an investigative case management web application for Detectives and Intelligence Analysts. Activities include; user research, ideation, analysis, prototyping, wire-framing, UI, patterns and workflow design.I work closely with sales and engineering teams to ensure the best features are designed and built to requirements and user needs.

Responsible for requirements gathering, UX on the website, team and stakeholder engagement, testing of designs and analytics analysis to enable optimisation of key online targets.

Responsible for keeping projects running on time and on budget and has the enviable task of keeping all stakeholders up to speed on what’s happening throughout each stage of a project.I work with a skillful team at Precedent across a range of disciplines and offices. We are a full service digital agency and our ethos is to transform organisations through digital.• Project planning: responsible to produce approach, timings and plan for all elements of a project through working with the project team • Quality assurance and leadership: working with the team members to maintain the quality of the product to agreed standards, and helping the team understand their roles and what they need to do to be an effective member of the project team• Management: successfully manage projects through project plans, resource scheduling risks and issue identification and problem solving. • Finance: keep billing and scheduling for assigned projects up to date and accurate• Client communication: effectively and regularly communicate with clients and provide regular status updates• Business Development: assist with proposals by scoping, quoting and attending meetings. Represent the agency’s project management capabilities. Provide support to the new business team, always looking for opportunities to grow client accounts and respond appropriately and timely to requests for quotes or new work.Projects include:City of Melbourne (UX/strategy)Royal Australian College of General Practitioners (UX/strategy)RSPCA (Campaign site)City of Whittlesea (UX/Strategy)Monash University (Campaign sites, intranet, UX/research)City of Moonee Valley (Mobile website)Bicycle Network (UX/Design)Sportsbet (CX strategy)City of Darebin (Responsive website including UX research and testing)

Part-time freelance work 2010-ongoing for the following clients:• Personal Rehabilitation, Sports scientist and personal trainer Rodney O’SullivanUsability, marketing and brand designerBusiness model and strategy creation workshopSurvey of existing clients and Field researchPersona creation: focus group with industry expertsMarketing strategy developmentBranding, infographics and graphic designWebsite design and development• ISIC, International Student Identity CardGraphic design: posters for marketing promotion• Footfalls & Heartbeats, Smart textile that measures heart and respiration rates.Presentation strategy and graphic design for an investors pitch• David Lindsay, Clothing for people with restricted movementStakeholder interviewsAnalysis of business model – with recommendation for new distribution strategyProduct design of new easy-access male pants: prototyping + User Testing.

Optimal Usability• User Testing: Conducted user interviews and user testing of digital and physical products, mobile UT, journey mapping, data analysis, editing of client presentations and report writing.• Marketing: social media manager, event management of breakfast briefings and internal trainings, marketing material design and copywriting. Visual design of business competition entry design for Optimal Workshop. Production: gathering of quotes, supplier management of marketing material.• Office Manager: dealing with suppliers and helping with the office redesign, diary management for team of 12, travel coordinator for consultants and Executive Assistant to the CEO for the first 4 months. Ensuring team members comply with professional development reporting requirements.• HR: managed induction of new staff members involving; software training, IT setup, as well as assistance with recruitment processes.• Professional development: asked for personal projects to further my User Experience design and consulting skills, focusing on consulting skills and communication methods.

• Project management: events and small client briefs• Sales: Gained another large client for the business in 2011 • Reception: Being the “face of the company”, answering the phone and managing the directors diaries. As well as being responsible for company’s social media profile• Financial Administration: Assisting the accountant using Xero on a daily basis• CRM admin: Keeping project information up to date in Work Flow Max