Temitope Adenubi Email & Phone Number

• Work with key stakeholders to define project requirements and delivery milestones
• Direct management of project team for different projects
• Project planning and tracking, creating key milestones and performance indicators
• Support Business Analyst and Product Owners in Requirement gathering process
• Financial management budgeting, forecasting and getting funding from sponsor
• Management of 3rd party vendor, Suppliers and contractors across projects

Nigeria

• Plan and coordinate programs within the Organisation
• Oversee a social media strategy and support the day-to-day management of the social media profiles.
• Create strategies and initiatives to raise funds for the organisation.
• Develop and manage digital marketing campaigns.
• Implement communications and digital strategies that meet organizational objectives
• Draft and edit communications copy (journals, proposals, reports, social media content e.t.c )

Contribute to a seamless transmission of making contributions from employers into employees account, in a timely manner.Build and maintain strategic relationships with employers by having a deeply rooted relationship with liaison officers, HR Managers, Union executives and top executives.

Surulere, Lagos

• Administering all incoming and outgoing call, ensuring phone calls are directed accordingly, taking telephone messages for various personnel and call logging.
• Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
• Educate customers on ARM services, functionalities, features and competitive advantage.
• Up and Cross sell ARM Pensions products and services (Telemarketing) to grow capital and client base.
• Establish and maintain professional business relationship with customers to enhance ARM's business, image and services.
• Liase with Benefit team and ensures that RSA holder and Retirees have access to their benefits according to the Pension reform Act 2014

Lagos, Nigeria

• Receive and resolve fault calls at first level of trouble shooting and document appropriate processes taken to resolve fault and maintain good working relationship with customers.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information and maintains customer records by updating account information.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

CPS Plant, Ojuore- Ota, Nigeria- Seconded By Descom Syatems

Incident Management: Handling Call logging, resolution, follow-up and call closure based on ITIL best practices using the Service Center Client software by HP.Providing technical support to a wide range of users and supporting desktop applications including, Ms Office 2003/2007, Win 2K/XP/Vista/7, Lotus Notes, Ms Outlook, ETQ (Excellence Through Quality).

• Manning a First Level Help Desk.
• Logging Phone Calls and Opening Fault Tickets
• Implementation of Quality Management System.
• Opening of fault tickets, coordinating it until resolved
• To update all scheduled maintenance from the scheduling to the executing including updating all necessary charts to ensure total conformance with ISO
• Raising of non-conformance query incase of any non-conformity and to ensure a corrective action

Manning a First Level Help Desk, by Logging Phone Calls and Opening Fault Tickets and coordinating, until resolvedProviding IT Support Desk Services for Clients on desktop applicationsResolution of systems/Network related queries and faults encountered by users.Systems assembling and physical configuration (Hardware and Software).Installation of operating.

Desktop support for users of windows 2000, XPIn-house network support engineerAttend to and resolved computer hardware faultsInstallation, Configuration and general maintenance of computersSoftware and hardware installationEnd-user training.Office AdministratorFacilities and Record ManagementHandling incoming and Outgoing correspondencePerforms diversified.