• Managing more than 600 PC, 80 printer, 70 laptop on 2 factories • Managing and providing internet connection to every device on 3 factories • Maintenance a 98% satisfaction rating in the assessment every month by explaining in easy to understand language and providing quick solutions • Diagnose and resolve 35+ ticket problems every week • Ensure IT operation and security stability as the targets met • Provided Help Desk based IT phone and ticket promblems support to end users • Collaborate with Zinus IT Team to ensure all systems and devices run properly