Responsible for handling all Nexus, MDS, and APIC Products and managing their configuration and service setup.To work closely with Cross-functional teams like MFG, Offer Lifecycle, Marketing, and Engineering teams for New Product Launch (NPI) and Sustaining changes.Also, to monitor the creation of BOM for different products on the commercial side for all the Cisco products.Assisting marketing in launching the New Subscription-based Based Product Models that enable recurring revenue for Cisco.Managing all the Cross-functional interactions, stakeholder management, and all the other internal team discussions.Leading all stakeholder interactions to improvise the process for smoother functioning.Analyzing and working on the various issues raised by product managers/customers while Configuring / Ordering Cisco Products / Services using Cisco Ordering toolsProficient in creating BOM using the newly digitized and simplified platform Offer Workbench creating a Plan for the entire Product Launch.Helping the marketing team in setting up New Business Models and the Hybrid setup (consisting of Hardware and Subscription) and software only so that we help grow the subscription business for Cisco.

Business Analyst Product & Data Operation- Data Operations Service (DOS) CISCOPDT-DOS supports many stakeholders globally across New Product Introduction (NPI), Operations, Pricing & Discounting data services, product life cycle & transactional support. LDO-DOS delivers NPI data set up, from the Idea to Offer phases of Cisco NPI Process Frameworks (CPDM and CSDM) aligned with Cisco Business's go-to-market and routes-to-market strategy. It supports New Cisco Products and Service Programs (NPI), Acquisition Integration (AI) and New Business Models (NBMs).LDO-DOS leads Data Operation Services and data lifecycle management, such as product configuration, service mapping/de-mapping, and price and discount adjustments. We ensure data integrity for product and service offers

Telepresence and Tandberg scheduling.

TelePresence Scheduling, InterOp Scheduling and B2B Scheduling.

Cisco TelePresence SupportManaging a Team of 10 Associates.The Cisco TelePresence Meeting solution creates a live, "face-to-face" meeting experience over the network—empowering users to interact and collaborate like never before. Face to face meetings—which add a level of personal touch and good will during relationship building—are still very desirable and viewed by many as the most effective way to conduct meetings. It results in reduced travel costs, and improved customer engagements. It can be used to share a presentation—as well as any other document/ application on the computer—with individuals at the other TelePresence location by following some instructions. Technology is invisible to the user and placing a TelePresence call is extremely simple—just press a button.Monitoring the scheduling of TelePresence meetings by end-users.Interfacing with end-user to resolve any issues arising in scheduling the meetings.Coordinating with the IT team to block/unblock Outlook calendar for TelePresence rooms to meet system maintenance needs.Performing the network monitoring for various regions and help to get report to avoid oversubscription of TelePresence Calls.Imparting training to the users to follow the best practices for scheduling TelePresence meetings.Reviewing entitlement data that end-users are required to submit for scheduling TelePresence meetings.Assisting with processing the entitlement data to come up with a comprehensive utilization matrix.Creating Batch Utility and back end data on weekly basis. Monitoring room utilization and conducting Monthly Audit.Imparted training program to the new joining

Handling end to end Recruitment cycle.Analyzing requirements, sourcing and short listing candidates according the process requirements.Pre-screening candidates by assessing their Technical skills, communication, Salary Expectations and presenting suitable candidates based on the RequirementIdentifying the right candidates by searching Job Portals-Monster, Naukri and Internal database, and referrals and through consultants.Scheduling candidates for the interviews, do reference check and conducting telephonic interview.

Started with Customer Care Executive.. Worked for UK and US TeleSales process. And promoted as Assistant Team Lead