Having 14 years of experience in Sales & Customer Support, and currently working as Process Manager my roles and responsibilities are below:-1) Leadership and Team Management:Im in charge of recruiting, training, and onboarding new sales team members.Motivating and inspiring my team to meet and exceed sales targets.Conducting regular team meetings, one-on-one coaching sessions, and performance reviews to provide feedback and identify areas for improvement.Addressing any performance issues and implementing corrective actions as needed.Fostering a positive and collaborative team culture to ensure high morale and employee satisfaction.2) Training and Development:Providing ongoing training and skill development opportunities for my sales team.Keeping the team updated on product knowledge, sales techniques, objection handling, and customer communication.Conducting regular training sessions to address evolving market trends and changes in the telecom and internet industry.3) Performance Analytics and Reporting:Compiling and analyzing sales data to create performance reports for my team and higher management.Using data-driven insights to make informed decisions about strategy adjustments and resource allocation.Identifying top-performing salespeople and sharing their best practices with the entire team.4) Customer Relationship Management:Ensuring that the sales team maintains a high level of professionalism and customer-centric approach during interactions.Resolving escalated customer issues and complaints to maintain customer satisfaction and retention.