Adil Khan Jadoon Email & Phone Number

Islāmābād, Pakistan

Islamabad, Pakistan

Islamabad, Pakistan

Responsible to look after floor operations, contact center performance, including Recruitment & Development, Quality Assurance, Training and Certifications.To meet the target Resource Onboarding by recruiting the candidates Identifying TNA (training need analysis) across levels by mapping the skills required for different roles and analyzing the existing.

Karachi, Pakistan

• COC\CMT CAMPAIGN
• Increasing and enhancing customer’s service in terms of better courtesy and accuracy from the team.
• Manage people and systems to maximize quality and quantity of service.
• Introduced Daily performance MIS to enhance and increase the team productivity levels at per the Standard KPIs.
• To accomplish the required over all defined service level.
• Ensure the 24*7 functionality of floor operations.

Pakistan

• RETAIL Banking CAMPAIGN
• Having all the aforementioned responsibilities as a Campaign Manager, some are the additional responsibilities.
• Was responsible to obtain the best possible cross sell in terms of services based and revenue based.
• Sells reports and dashboard created to ensure the best potential has been utilized for the maximum output that has create a completive environment across the board.

Pakistan

• RETAIL Banking CAMPAIGN
• Lead Phone Banking officers according to the defined (KPIs) Key Performance Indicators with direct reporting of 18 officers.
• Supervise Phone Bankers to ensure daily service level targets are met with indirect reporting of 115 officers.
• Call Monitoring on a daily basis to maintain high standards of service quality and to minimize risk.
• Coordinate with other units of the bank to resolve the issues at the earliest and seeking their assistance to determine root cause analysis.
• Maintain (Initiated) the daily performance MIS (that were previously shared by the strategy team after a Month)

Pakistan

• (Omni) BRANCHLESS BANKING
• Having all the aforementioned responsibilities as a Team Leader, some are the additional tasks responsibilities performed by me.
• I was part of different UATs and also involved as a part in different BRDs.
• Created Omni Training Manual and Hand Book for Omni Product. (This is still being used for the training purpose).
• Introduced MIS for general Floor related operations on Daily basis.

Pakistan

• G2P\BISP CAMPAIGN
• In Oct 2010 I have been assigned the responsibilities of work as Monitoring Officer (Acting Team Leader).
• In view of my performance and leadership qualities I was assigned the responsibilities of the Team leader in Feb 2012.
• My Job description remained the same as already described under Team Leader Experience.

Pakistan

• Provide first level information to customers such as account and credit card inquiry, currency rates, location of branches, and product information.
• Dealt with Activation and De-Activation of Credit and Debit Cards
• Online transactions session Activation\De-activation.
• Taking instructions for new Cheque books, account statements, NOCs, Debit\Credit\Prepaid Cards.
• Cards\Cheque Books\Welcome Pack, Delivery\Re-forwarding request.
• Cross sell of the revenue and services based services, (BTF, Lite Installment Plan, Cash On Phone, Debit Card Ordering, SMS Alerts, Email Address Update and E-Statements for Consumer and Liability products)

Bachelor’S Degree

High School, Science, B

High School, Pre-Engineering, B