Adil Raza Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Providing support in IT department for Retail Operations by: 1. Serving as the departmental representative on all information technology issues2. Planning, developing, testing, assisting in administration and management of all technology issues related to retail operations & stores3. Providing technical support and assist in administration of retail operations & stores applications 4. Providing troubleshooting including assisting users in problem resolution with other IT verticals.5. Plan, develop, conduct, and administer retail operations & stores training for staff6. Coordinating with retail operations & stores team to plan, develop, and implement improvements in technology 7. Serving as the liaison to the IT Help Desk in ticket resolution & monitoring and represents all retail operations meeting representing IT department8. Supporting IT department’s emergency response effortsKey Accountabilities:• Take the lead in leveraging technology to facilitate improved efficiencies across the retail operations department. • Analyses and has deep analytic ability, technical knowledge, and the ability to communicate and coordinate actions between the departments.• Assist in working out man-day efforts with vendors• Focus heavily on the ongoing maintenance and continual improvements in IT function• Perform software configuration, production support, troubleshooting, testing, end-user access support, and mobile support in both hardware and software products. • Processes project requests and communicates with requestors and sponsors• Maintains Project Management team’s internal and external documentation repositories, folder structures, and content.• Ensures project requests are complete and clear• Facilitating meetings, Conflict management• Maintains operational reports across the function, conducts measurements for project performance, and communicates with team to ensure resolution of discrepancies.

Dubai, United Arab Emirates

Provide functionality and technical support to the G.O.L.D application system with the objective of ensuring that user requests on G.O.L.D functionalities are serviced on time and a high level of data integrity is maintained at all times. • Advise and guide Store IT on the availability and usage of standard G.O.L.D software functions to meet end user requests on business requirements.• Provide second level support on rectifying G.O.L.D functionality related issues.• Co-ordinate the investigation, identification, and rectification of data integrity issues• Support the implementation of new G.O.L.D functionalities in liaison with the vendor• Support G.O.L.D user ID administration and application security management.• Monitor and optimize the performance of the G.O.L.D application.• Monitor and to provide recovery services to ensure that data integrated to G.O.L.D are successful• Third party application integration with G.O.L.D Application • Provide second level support on rectifying Business object related issues.• Support Business Object user ID administration and application security management.• Business Object Universe Design and maintenance • Business Object WEBI Report Development and maintenance• Management Report writing and support (Shell & SQL Script)

Hyderabad Area, India

- Designed and Developed CRM, Billing and MIS Modules- User Training and requirement gathering- Preparation of BRD- Worked For L2 Support During Implementation of Project to Solve The issues Raised on the Ground- Developed Complex Functions ,Procedures- Involved In Coding Of Data Base Triggers.- Involved In database Testing- Involved In Prepartion Of Program Specification- Creating Tables and Checking Constraints- Understanding The Business Of Client and Preparing The Specifications- Documenting the Gap Analysis- Designing the E-R Diagrams of database using Microsoft Visio - Tuning Of Stored Procedure as Per Requirement- New Sites Master Setup

Dubai

G.O.L.D application functional and technical support in new implementation and support.• Provide G.O.L.D functionality & Technical support.• G.O.L.D Application configuration• G.O.L.D Application Master setup• Provide G.O.L.D functionality user training.• Business Report development.• Business new requirement Analysis and implementation.• Pro-C* Programming• Shell scripting • Oracle Database SQL, PL/SQL scripting.

Saudi Arabia

- Database & Application Backup Using Tivoli- Monitoring Database- Tuning Database- Applying ERP Patches- MIS Report- G.O.L.D ERP support- G.O.L.D ERP Training- POS Support- Inventory Support, etc

Master In Computer Application, Computer Application, A

Master In Information Technology, Information Technology, A

Bachelor In Computer Application, Computer Application, A

12Th Class, Science