20 years in managing IT & Digital Business transformation strategic programs and operations in international and challenging environments as Consultant (10 years) and Internal (10 years).Functional and technical skills:- Business processes proficiency and knowledge: OTC, Supply Chain Management, Manufacturing, Purchasing, Accounting and Controlling, Customer Relationship Management, Sales Excellence (Sales Force Automation, Customer Service, and overall Customer Experience), HR (Payroll, Travel Expenses) and Pricing and Market Intelligence. - Digital & Customer Experience: AI & Callbots, E-commerce, Webmarketing, Omnichannels (incl. EDI), Mobility and Contact Center - ERP: 15 years in building and deploying SAP SD, MM, PP, QM, WM, LE, TM, SAP SRM, SAP Portal, EDI, Microsoft CRM Dynamics, Salesforce, OMP (Planning), Hydra (MES), Apriso (MES)- Business Intelligence and Datawarehousing: SAP BI, Cognos, Informatica and Qlik- Others: Pricing Software (Price fx) - IT Infrastructure Strategy & Operations: Network, Servers, Security, Hybrid Workstation and Telephony- Cybersecurity : Strategy and initiatives around Identify, Protect, Detect, React Recover pillars- IT Compliance & Controls- ITSM (ITIL) & Service Management- Languages: French (mother tongue) and EnglishQualifications highlights- Business/IT Partnership and Governance set-up- ERP Expertise on Supply Chain, Sales Administration and Manufacturing areas- Program and Project Management- IT Infrastructure definition and deployment (full cloud solutions)- Cybersecurity strategy and execution- IT Master Plan Definition and IT Strategy Deployment- Team Building and Direction- Solutions ROI and Business Cases- Program and Project Management- Operational and Capital Budgeting- Outsourcing- Business Transformation and Value Engineering - End-to-End Solutions- Customer Responsiveness and Support- IT Costs savings and Vendor oversight- Platform stabilization- Agile and Design Thinking methodologies