Adil Syed Email and Phone Number

IT Specialist- Software, hardware, databases, Web resources, networks and enterprise systems.Work with external partners, including consultants, agencies and vendors, provide technical support to a business or an organization's employees and train non-technical workers on the business's information systems.

• Configure, install and troubleshoot PC systems and peripherals• Be responsible for creation and deletion of user accounts in our Active Directory• Demonstrate strong interpersonal skills and a customer service oriented personality• Review, monitor and upgrade existing PC systems• Install new and maintain existing hardware and software• Perform diagnostic testing• Direct major problems and repairs to outside vendors• Provide telephone help desk support for our organisation• Visit on-site to provide training, repairs, and preventative maintenance• Maintain hardware and software inventory• Maintain help desk application to develop support activity database• Assist Systems Manager with network, communications and infrastructure• Provide mobile phone and video conferencing support• Provide evening / weekend emergency coverage• Assist Systems Manager with MIS projects and initiatives• Have to be familiar with current Microsoft windows and office products• Have exposure to other various technologies: VPN / PC Imaging (MDT/WDS) / Remote Support / Anti-Virus Protection /Mitel PBX Administration• Travel occasionally

Administration of window server 2003,2008, DHCP, File server and Symantec backup exec 12 with HP Storage Works LTO-3 Ultrium. A.D User rights and permission, disabling and enabling accounts, file and folder permissions Assisted in troubleshooting user problems relating to Operating System issues Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. Debugged and troubleshooting existing websites and correct errors as required for clients Maintaining windows XP, Vista, win 7 ,8,8.1 & 10 .Attending day to day user’s problem.