Mohd Siraj Adil Email & Phone Number

Hyderabad, Telangana, India

* Monitor and manage all Physical Security Controls to include Cameras, Guards and Access Controls.* Responsible for Tracking and Logging all Security events in our Security Incident Management System.* Generate and provide Access Control Reports Executive Leadership Team for Auditing and Investigations.* Monitor and Manage the Physical Security Request Management System.* To Monitor Financial Data Centers and Their Security Operations.* To monitor all the sits through Alert Monitoring Systems for the Sites without Security Guards.* To Conduct Investigations for Security breaches and Crisis Management events.* To Work closely with Cross Functional Information Security Teams in regards to Data Loss Prevention and Cyber Security Incidents and HR Investigations.* Provide leverage to Information Security in regards to data loss prevention and cyber* Security incidents.* To act as a primary POC of Security Operations during Disaster Management and Security related Events and activate Teams as required.* To provide continuous Weather updates to avoid the Potential Impact Synchrony Financial and its Concerned Stakeholders.* Documenting the SOPs for JSOC Operations and Guard Operations.* To Continuously Monitor the Executive Leadership Team during their Travel and ensure their protection.

Hyderabad, Telangana, India

* Respond to customer inquiries promptly and professionally through live chat channels.* Provide accurate information about products, services, policies, and promotions.* Understand and empathize with customer concerns, ensuring a personalized experience.* Troubleshoot and resolve customer issues effectively in a timely manner.* Escalate complex cases to relevant departments when necessary, ensuring seamless handovers.* Follow up on unresolved issues to ensure customer satisfaction.* Handle multiple chat sessions simultaneously while maintaining service quality.* Achieve or exceed Daily Performance Targets, including Response Times and Resolution Rates.* Document and update customer interactions in the system for future reference.* Work closely with team members and supervisors to improve workflows and customer experiences.* Participate in Training Sessions and Feedback Meetings to enhance Skills and Knowledge.

Hyderabad, Telangana, India

* Resolve Product or Service problems by clarifying the customer’s complaint by identifying the Root Cause.* Selecting and Explaining the best solution to solve the problem.* Expediting correction or adjustment and following up to ensure resolution* Recommend Potential products or services to Management by collecting customer information and analyzing customer needs.* Prepare product or service reports by collecting and analyzing customer information and generate sales leads.* Build sustainable relationships of trust through open and interactive communication.* Provide accurate, valid and complete information by using the right methods/tools.* Maintain financial accounts by processing customer adjustments.

Hyderabad, Telangana, India

* To assist Additional Commissioner and Registrar who represent State in court cases of service matters in Cooperative Tribunal.* To inspect and verify the audit reports of District Cooperative Offices and Divisional Cooperative Offices.* Ensuring the safety and security of VVIP’s like MLAs, MPs, etc.* Following up the security guidelines to ensure Safety and Security.* Monitoring the live traffic cameras across the city to know about the traffic situation* Ensuring Proper Communication to the Security Personals of VVIPs during Travel.* Communicating with traffic and home (police) department about security issues and follow up until the visit is completed.