Adil Anis Email & Phone Number

Pakistan

Working as Siebel CRM Technical Lead Consultant in IBM Pakistan Global Business Service (GBS) Siebel practice, mainly responsible for Siebel eCommunications 7.8 Telco vertical application deployment, Siebel CTI integration.Current Project:Mobilink GSM (PMCL), a subsidiary of Orascom Telecom, started its operations in 1994, and has become the market leader both in terms of growth as well as having the largest customer subscriber base in Pakistan - a base of over 28 million and… Show more Working as Siebel CRM Technical Lead Consultant in IBM Pakistan Global Business Service (GBS) Siebel practice, mainly responsible for Siebel eCommunications 7.8 Telco vertical application deployment, Siebel CTI integration.Current Project:Mobilink GSM (PMCL), a subsidiary of Orascom Telecom, started its operations in 1994, and has become the market leader both in terms of growth as well as having the largest customer subscriber base in Pakistan - a base of over 28 million and growing. Responsibilities;Core responsibilities includes Application deployment as per design and scope, also primarily responsible for configuration and deployment of Siebel CTI – eCommunications with AVAYA communication driver, deployed full integration of Siebel Communication server with AVAYA Call center components includes – Avaya Interaction Center, IVR and CTI. - Responsible to map and configure contact center functional requirements to Siebel CTI with Siebel Application Layouts, worked on configuration of various CTI business scenarios and functions like; o Customer profile CTI popup o Wrapup code update during call / after callo CTI Popup on Call hangup by Agent or by customero Transfer to IVR Popup o Transfer to Supervisor/ UADo Wrapup code parameters transfer to AVAYA o AUX codes transfer to AVAYAo Siebel CTI configuration and customization using Event Response, Event Logs, Event Handlers, Commands and Command Data etc.- Administration of Siebel system new release management/ Migration includes database schema and administrative data.- Deep understanding of Siebel applications, configuration and end-to-end implementation activities- Coordination with application architect to make sure project deployment as per design and customer expectations. Show less

Integrated Technology Partners specializes in CRM consulting for large and medium sized enterprises in the financial, manufacturing and telecommunications sectors. Key areas of practice include Siebel CRM solutions, enterprise resource planning and business process re-engineering.Responsibilities;- Client facing consulting role responsible for configuration team lead and managing project activities and team.- Involved in different stages of System Development life cycle -… Show more Integrated Technology Partners specializes in CRM consulting for large and medium sized enterprises in the financial, manufacturing and telecommunications sectors. Key areas of practice include Siebel CRM solutions, enterprise resource planning and business process re-engineering.Responsibilities;- Client facing consulting role responsible for configuration team lead and managing project activities and team.- Involved in different stages of System Development life cycle - Fixing issues, conducting code/ design reviews and walkthroughs, estimate efforts, and perform Impact Analysis as well as status updates on progress of task and project- Technical Design Alternatives & Documentation- Technical Assistance to Developers- Deployment Planning and Mgmt Show less

Project : Siebel Financials 7.8 CRM Implementation Our client EGIBL, a dedicated Islamic Commercial Bank, Incorporated in Pakistan and sponsored by leading investors from the United Arab Emirates and Saudi Arabia, aims to become a major player in the rapidly growing Islamic banking industry. We Designed and Developed Siebel CRM Solution for them which includes Siebel Financials and Siebel CTI Integration.Responsibilities;- As configuration team lead worked on requirement… Show more Project : Siebel Financials 7.8 CRM Implementation Our client EGIBL, a dedicated Islamic Commercial Bank, Incorporated in Pakistan and sponsored by leading investors from the United Arab Emirates and Saudi Arabia, aims to become a major player in the rapidly growing Islamic banking industry. We Designed and Developed Siebel CRM Solution for them which includes Siebel Financials and Siebel CTI Integration.Responsibilities;- As configuration team lead worked on requirement gathering and Interpret those requirements to create the technical solution. - Performed hands-on configuration using Siebel Financials 7.8 application and Siebel tools, extensively worked on application configuration of screens, views, applets, pick lists, table extensions, integration objects, business components, workflows, Siebel marketing that includes Campaign and List Management and outbound e-mail generation etc.- Troubleshoot and rectify issues and defects as required. Show less

Project : Siebel Financials 7.8 CRM Implementation Our client EGIBL, a dedicated Islamic Commercial Bank, Incorporated in Pakistan and sponsored by leading investors from the United Arab Emirates and Saudi Arabia, aims to become a major player in the rapidly growing Islamic banking industry. We Designed and Developed Siebel CRM Solution for them which includes Siebel Financials and Siebel CTI Integration.Responsibilities;- As configuration team lead worked on requirement… Show more Project : Siebel Financials 7.8 CRM Implementation Our client EGIBL, a dedicated Islamic Commercial Bank, Incorporated in Pakistan and sponsored by leading investors from the United Arab Emirates and Saudi Arabia, aims to become a major player in the rapidly growing Islamic banking industry. We Designed and Developed Siebel CRM Solution for them which includes Siebel Financials and Siebel CTI Integration.Responsibilities;- As configuration team lead worked on requirement gathering and Interpret those requirements to create the technical solution. - Performed hands-on configuration using Siebel Financials 7.8 application and Siebel tools, extensively worked on application configuration of screens, views, applets, pick lists, table extensions, integration objects, business components, workflows, Siebel marketing that includes Campaign and List Management and outbound e-mail generation etc.- Troubleshoot and rectify issues and defects as required. Show less

Project: Siebel Communication 8.0 CRM ImplementationCyber.Net is one of the leading ISP's in the country. A group company of the Lakson Group of Companies, Cyber.Net is the largest Internet and Data Communication Network Service Provider in Pakistan. The company offers various services to the corporate and consumer sectors and it is exploring the possibilities to extend several other unique online services to its over 80,000 valued customers.Responsibilities;- As… Show more Project: Siebel Communication 8.0 CRM ImplementationCyber.Net is one of the leading ISP's in the country. A group company of the Lakson Group of Companies, Cyber.Net is the largest Internet and Data Communication Network Service Provider in Pakistan. The company offers various services to the corporate and consumer sectors and it is exploring the possibilities to extend several other unique online services to its over 80,000 valued customers.Responsibilities;- As configuration team lead worked closely with Application Architect to design and developed the solution required by client. - Worked on business requirement gathering application design, prototype development, and build phases of project. - Extensively worked on hands-on configuration of Siebel Communications 8.0 application using Siebel Tools, Smart Scripts, Workflows and Outbound email server etc. - Siebel Users Training for CYBERNET Show less

Responsibilities; BPR Project Planning, process re-engineering, with a focus on best practices and leveraging expertise gained by industry leaders. Manage the IDEAL methodology steps, tollgates, support structure and responsible to Manage BPR projects from start to finish using standardized storyboards, Designing of Dashboards which reflect the process health with respect to internal or external customers requirements/SLA’s  Worked on redesigning /reengineering of Personal… Show more Responsibilities; BPR Project Planning, process re-engineering, with a focus on best practices and leveraging expertise gained by industry leaders. Manage the IDEAL methodology steps, tollgates, support structure and responsible to Manage BPR projects from start to finish using standardized storyboards, Designing of Dashboards which reflect the process health with respect to internal or external customers requirements/SLA’s  Worked on redesigning /reengineering of Personal Loans, AutoLoans and Mortgage BPR projects Show less

Responsibilities;- Provide business transformation/ BPR expertise and operational leadership for facilitating and coordinating business process modeling/ re-engineering task- Ensure consistency and completion of BPR efforts through the application of standards relating to methodology, documentation and project schedules- Also address day-to-day operational issues and communications require to meet overall project objective and the completion of assigned deliverables

Pakistan’s largest FMCG Company worked as a System Analyst, leading the ERP implementation project and primarily responsible for planning, implementation & support of ERP System. Responsibilities;- Ensure the success of ERP implementation using proven methodology steps like planning, system configuration, requirement gathering, fit analysis, setups, testing & transition etc., Remote application deployment.- Project management including end user interaction through successful… Show more Pakistan’s largest FMCG Company worked as a System Analyst, leading the ERP implementation project and primarily responsible for planning, implementation & support of ERP System. Responsibilities;- Ensure the success of ERP implementation using proven methodology steps like planning, system configuration, requirement gathering, fit analysis, setups, testing & transition etc., Remote application deployment.- Project management including end user interaction through successful implementation- Participate in reviews of other development document deliverables (requirements, functional design, technical design) - Users Training & helpdesk management for above 100 users.- Successfully implemented modules like Financials, HRMS, Payroll, Supply chain, Financials, Sales, CRM, Quality Assurance & Production management etc. Show less

Mba-Mis, Computer Science

Majors: Data warehousing , Audit Ethics & IS Issues RDBMS, Enterprise Resource Planning(ERP)

Bcs, Computer Science

Oracle| Siebel 8.0 Certified Expert Consultant, Siebel 8.0

Oracle| Siebel 7.7 Certified Core Consultant, Siebel 77 Core Consultant