Configuration, Implementation and conducting training session for the end users of Oracle Micros POS Systems.Resolve technical issues and offer proactive technical support.Working both remotely and on customer sites where appropriate to perform tasks.

Provide technical responses to product questions reported via channel partner support, or at times direct from customers. Support is delivered by email and telephoneManage customer expectations of response time and issue resolution.Troubleshoot and reproduce problems and define workaroundsWork with the engineering team on the more complex issuesDeliver software patches and upgrades to resolve issuesProvide product feedback to reduce the number of issues experienced by the customerBack up and assist the solutions/applications engineering team when they’re in the field delivering projects. Assist in the training of Tier 1 support

- ERP modules customization and development using Application Business Framework (YII) - General Ledger - Purchase Orders - Projects - Project Progress - Time Attendance - Project Costing- Integration of ERP modules with company website and other applications- Maintaining databases of the company- Installation and configuration of company website and web applications