Alfred Dilella Email & Phone Number

Baltimore, Maryland Area

Examination Management Services, Inc. (EMSI) provides leading-edge medical information, risk management and investigation services to support informed, reliable business decisions in the insurance, healthcare, clinical and business communities. We are the largest provider of medical record retrieval services and a leading provider of mobile examination, application fulfillment and claim investigation services. Building on 35 years of unwavering commitment to outstanding customer service, continuous quality improvement and creative service options, we partner with our customers to increase profits, enhance productivity and promote rapid growth. For more information, visit EMSI on the Web at http://www.emsinet.com.

Hunt Valley, Md

Managed an office of Payroll Professionals.**Payroll processing while maintaining the flow of service calls and operation from the client base.**Recruiting, Hiring, Training and Routine Evaluation of employees to support the production needs of the office and clients.

Hunt Valley, Md

Managed an office of Customer Service Associates. Responsible for the payroll processing while maintaining the flow of service call from the client base. Duties also included the recruiting, hiring, training and routine evaluation of employees to support the production needs of the office. Reassigned to the Sales / Marketing area to help increase organizational presents in the field. Organizing a Telemarketing department.

Columbia, Md

Manage Branch Office of 9 Associates, including the recruiting, hiring, training and routine evaluation of employees to support the production needs of the branch.**Coordinate production with sales to ensure proper staffing levels are met. **Reduced staff by 2 FTE**Maintain a client satisfaction level and new account satisfaction level 62% growth in 5 yrs.**Manage all aspects of new and existing customer payroll processing.**Manage operation expenses to the budget. 2003 78% of budget**Make sure the client losses are always on the decline 15% reduction in 5 yrs.**Give the company a satisfactory return on their investment. 2003 107% of revenue. **Maintain facilities and all communication equipment.**Coordinate and control all aspects of the operation, while keeping in touch with the Corporate Office.

Years working with a Fortune 500 company distinguished by a series of performance-based promotions and varied growth opportunities.