• Assigned Projects & ensured deliverables, team responsibilities were documented & approved on the role’s matrix• Provided subject matter expertise and functional ownership and accountability for project results.• Approved project charter and subsequent documentation, managed the project budget & cost.• Conducted regular review meetings with the different project team.• Manage daily scrum on Jira.• Collaborated with vendors and different department to ensure cost optimization on projects.• Preparing Sales Proposal for new customers.

Handling Operations for 500 + advisorsPreparing daily Strategy for achieving the MetricsDetailed RCA in case any of the metrics are not meetEnd to end management of headcount, Hiring, Shrinkage & Attrition.Preparation of SOP of all processes & conduct regular AuditIdentification of revenue leakage & sharing with concern teamTraining all the supervisors for the next levelEnsuring all the KPI & SLA are meet by giving clarity on a weekly bases to the teamAnswering 95% of the inbound callsIncreasing the CSAT of the Farmer

Managing Elite enterprise customers (Mercedes Benz, Tata motors, PCMC etc)Ensuring tier 1 account are visited twice a month & tier 2 account once a month.Responsible for 100% collections by delivering the invoice on time & solving quires if anyEnsuring none of the account goes in bad debts. Checking the invoice & suggesting plan change if any of the number is having high usage. Regular follow up & discussion on network related cases, if required take the network to the account.Interpret Churn & proactive work towards retention of accounts.Identified a separate base of individual customer for doing collection, then looked for agency who could do calling for this & it was made live within 60 days.

Responsible for handling 3 Major processes– Idea, Bajaj, HRIPL, Handling Idea‘s key Circle in PAN India, (M&G). 250 Seats & Major Process— Idea Sanchaya ( Sales), CLCM Process ( Service ) C CAT Process Inbound & Outbound process of Bajaj Auto & Bajaj Finance. & Handling P&L Account for the process.