Responsible for team handling crew movement for offshore and marine companies,24 X 7 Contact center, Change management, Robotic Automation drive using Power automation and Power flows.

• Supervising day to day operations and action plans for servicing of email enquiries, bookings and reservations.• Requirement analysis with IT team to deliver operational requirements, recommended changes to achieve performance, drive differential customer experience and suggesting industry standard guidelines for product enhancements.• Conducting online Training sessions for front office and GDS best practices.• Conducting annual and interim performance reviews for directly… Show more • Supervising day to day operations and action plans for servicing of email enquiries, bookings and reservations.• Requirement analysis with IT team to deliver operational requirements, recommended changes to achieve performance, drive differential customer experience and suggesting industry standard guidelines for product enhancements.• Conducting online Training sessions for front office and GDS best practices.• Conducting annual and interim performance reviews for directly reporting staff as per the company guidelines. Show less

• Business requirement analysis for various commercial systems and enhancements to existing systems by interacting with vendors and raise change requests with IT. • Planning effective corporate retention strategies.• Managing Social media marketing strategies & article writing.• Handling premium corporate, complex dispute resolutions and retention strategies.• Provide Business Support for users on various commercial systems including the reservation system.• Monitor B2B/B2C… Show more • Business requirement analysis for various commercial systems and enhancements to existing systems by interacting with vendors and raise change requests with IT. • Planning effective corporate retention strategies.• Managing Social media marketing strategies & article writing.• Handling premium corporate, complex dispute resolutions and retention strategies.• Provide Business Support for users on various commercial systems including the reservation system.• Monitor B2B/B2C systems to ensure they are working functionally as required.• Airlines BSP Activations, travel agency operational policies, outlining day to day operations and motivating team to achieve targets.• Liaising with suppliers/airlines for seat clearance/availability and obtaining ADHOC’s to generate revenues.• Reservation Management (AMADEUS), optimizing routes, passenger experience, corporate fares policies and rewards implementation.• Designing attractive Schengen tour packages, EU Rail itineraries, and Global hotel contracting. Show less

• Business requirement analysis for various commercial systems and enhancements to existing systems by interacting with vendors and raise change requests with IT. • Responsible for a team of developers developing B2C travel booking applications (IBE) with Travelport UAPI integration (Galileo).• Maintaining Back-end Control Panel for Fares Markup.• Conceptualize with development team for integration & interfaces of travel application modules like DCS, Payment Gateways, Polls and ERP… Show more • Business requirement analysis for various commercial systems and enhancements to existing systems by interacting with vendors and raise change requests with IT. • Responsible for a team of developers developing B2C travel booking applications (IBE) with Travelport UAPI integration (Galileo).• Maintaining Back-end Control Panel for Fares Markup.• Conceptualize with development team for integration & interfaces of travel application modules like DCS, Payment Gateways, Polls and ERP systems.• Gathering ROI metrics from Google Analytics and presenting E-Commerce KPIs to Digital marketing team and management.• Constant interaction with web development team to enhance visitor’s digital experience.• Provide Business Support for users on various commercial systems including the reservation system• Monitor systems to ensure they are working functionally as required. Show less

- Web Development, CSS using Dreamweaver.- Creating Web Graphics, Facebook ads in Adobe Photoshop CS3- Working in line with the Digital Marketing Team to implement marketing policies.- Working with other web developers to enforce rich user web experience.- Helping in designing Customer Polls.- Customer sales support.- WSPAN GDS for flight reservations.

Started my role as a Travel consultant in 2007. Using WSPAN GDS we were to give consultancy to UK Customers travelling from UK to World wide destinations. Charged with full energy & cool temperament allowed me to boost quickly & in 2008 I was promoted as Floor Supervisor. Professional Ethics & customer handling abilities enabled me to cope the confidence of my higher management & I was promoted to Business development manager in 2009. It was great time to stay there with all my colleagues. It… Show more Started my role as a Travel consultant in 2007. Using WSPAN GDS we were to give consultancy to UK Customers travelling from UK to World wide destinations. Charged with full energy & cool temperament allowed me to boost quickly & in 2008 I was promoted as Floor Supervisor. Professional Ethics & customer handling abilities enabled me to cope the confidence of my higher management & I was promoted to Business development manager in 2009. It was great time to stay there with all my colleagues. It is worth mentioning about our Boss & CEO Mr Zahid Chaudhary whose continuous support helped me a lot. Show less

Customer Sales Support for Telstra (National Telecom for Australia).