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Adil Umar is listed as Head of Technical Support | Technical Solution Development at Teltonika Middle East, based in Dubai, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Adil Umar.
Adil Umar previously worked as Head of Technical Support at Teltonika Middle East and Project Coordinator at Teltonika Telematics. Adil Umar holds Master Of Business Management, International Business from Vilnius Gediminas Technical University.
At the helm of Teltonika Middle East's Technical Support division, my leadership culminated in a 2022 Leadership Award, a testament to our team's commitment to excellence in IoT devices and sales solutions. Our team's approach to technical support, both pre- and post-sale, has not only cemented client relationships but also bolstered our market position through strategic telematics solutions.From coordinating projects at Teltonika Telematics to leading a team of engineers, my expertise in telematics propels us forward. We've won significant projects and increased turnover, thanks to a deep understanding of business and technical requirements. This journey reflects a dedication to innovation, business growth, and the successful implementation of system solutions that meet diverse client needs.
Listed skills include Telecommunications, Technical Support, Team Leadership, Business Management, and 68 others.
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Dubai, United Arab Emirates
Managing team of technical support engineers for pre-sales consultancy and after sales support.Responsible for sales solutions involving Iot devices.Recently got Leadership award for the year 2022.
Dubai, United Arab Emirates
Helped the team to develop technical solutions which support the business requirements.Won projects, Increased turnover using business and telematics proficiency.Accountable for R&D processing and all Technical activities for the whole department.
Dubai, United Arab Emirates
Provided expert consultancy for organization growth.Developed and Promoted technical solutions which support the business requirements.Won projects, Increased turnover using business and telematics proficiency.
Dubai, United Arab Emirates
Managed a team of technical support engineers for pre-sales and after sales support.Hired, developed highly-efficient technical support team through coaching and professionaldevelopment opportunities.Helped team with day-to-day work and complex problems by applying motivational and analyticalstrategies.Tracked KPIs and created continuous improvement plans and worked with R&D team for current andfuture products.Increased customer satisfaction ratings.Retained existing clients and developed new accounts by extending high quality and efficient supportservice.Increased sales by educating prospects in comparison to competitors.
Vilnius, Lithuania
Responded to support requests from end users, re-sellers and sales team patiently throughtroubleshooting tasks.Engaged customers and answered questions via email, phone, website and several help desk portals.Tested new product offerings prior to release to assist development team in bug identification.Collaborated with vendors to resolve advanced problems.Delivered technical sales presentations, lectures and explaining value and benefits of Teltonikaproducts to re-sellers and sales team.
Dubai, United Arab Emirates
Installation, Assembling & Upgrading of GPS tracking devices.Responded to support requests from end users, re-sellers and sales team patiently throughtroubleshooting tasks via email, phone, website and several help desk portals.Created support documentation that empowered and enabled user community to extend skills, leveragesystem features and find resolutions to questions without intervention from support team.Worked with software development team on reported errors and bugs on newly released firmware andassisted in deployment of release fixes.Delivered technical sales presentations, lectures and explaining value of Teltonika products to re-sellersand sales team.
Quick answers generated from the profile data available on this page.
Adil Umar works for Teltonika Middle East.
Adil Umar is listed as Head of Technical Support | Technical Solution Development at Teltonika Middle East.
Adil Umar is based in Dubai, United Arab Emirates while working with Teltonika Middle East.
Adil Umar has worked for Teltonika Middle East, Teltonika Telematics, and Teltonika.
You can use AeroLeads to view verified contact signals for Adil Umar at Teltonika Middle East, including work email, phone, and LinkedIn data when available.
Adil Umar holds Master Of Business Management, International Business from Vilnius Gediminas Technical University.
Adil Umar is listed with skills including Telecommunications, Technical Support, Team Leadership, Business Management, Business Development, Customer Satisfaction, Team Building, and Customer Support.
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