Adrian Munteanu Email and Phone Number
Adrian Munteanu work email
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Adrian Munteanu personal email
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Passionate for technology / IT Management / Artificial Intelligence & Service Delivery ProfessionalOver 20 years of experience in the IT&C industry, I've managed internal IT departments, Account/Service Delivery/Project Management, lead and supervise teams, create and deliver solutions and services for customers in various environments and multiple sites/countries/regions. I take full responsibility for the client relationships, expectation management, successful completion of projects and delivery of complex services, with significant business or high-profile impact, and high-risk dependencies. Maturity in running large programs of technology renewals, major systems delivery – from estimations, approach to delivery – delivery models, shaping, implementation, working with nearshore delivery teams. Experience in: Service Delivery Management, Customer Success Management, Solution Management, Account/Business Relationship Management, P&L Budgeting, Finance Strategy, Business analysisPeople Management, Service Transition & Operation, Site Management, Team LeadershipITIL – IT Infrastructure Library Foundation & ITSM tools (Service Now), Software Development, ERP systems, Cloud & Workplace Services/Technologies (Azure / AWS / Google Cloud), Microsoft Certified Professional, Project Management (Agile methodology)
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Emea Technical Services ManagerLseg (London Stock Exchange Group) May 2024 - PresentBucharest, Romania -
Client Services ManagerEndava Jul 2014 - May 2024Bucharest, RomaniaTake full responsibility for client relationships, including definition, managing the margin on each project, invoice process and the target profitability documentation, and expectations management. Establish strategic relationships with stakeholders internally and externally and manage assigned accounts successfully.Ensure that project, quality, change control, and risk management processes are maintained, including revenue and cost forecasting. Appoint, monitor, and control resources, revenue, and capital costs against project budgets. Ensure clients gain a high level of confidence in our service capabilities and contribute to the growth of assigned accounts. Support the presales activities involved in acquiring new clients, being involved in developing the proposal, including identifying delivery units, putting together the bid team, and taking responsibility for the technical and commercial output and quality of the proposal.Operate across the Managed Services group, drawing on technical, operational and support resources to deliver to SLA, resolve client issues and conflict, implement improvement processes and drive revenue and profitability. -
Hp Cloud Ambassador/Account Delivery ManagerHewlett-Packard Jan 2013 - Jun 2014Bucharest, RomaniaPromote HP Delivery capabilities on Cloud (including, but not limited to Enterprise Cloud Services - Private Cloud, Virtual Private Cloud) as well as Workplace Services - including WP360, Client Virtualization Services, Mobile Enterprise Services, Messaging & Collaboration Services aso. -
Account Delivery ManagerHewlett-Packard Mar 2007 - Jun 2014Bucharest, RomaniaResponsible for qualitative delivery of the IT Outsourcing service contracts with our most important local and international clients.I worked with our support teams for delivering added value for their IT infrastructure services. As a "trusted advisor" I was the point of contact between HP and the customer.Defined/updated Client SLA and Service Catalog; Incident Management; Asset Management (client owned); Client purchase order processing; Managed additional clients requests for IT Services Delivery; Partner Account Management – established/negotiated contracts and partnerships for service delivery for new accounts; managed existing contracts/partners, performed Service Improvement program, problem resolution and risk mitigation; Benchmarking;Involvement in the delivery components of a solution for a SAP based ERP system.
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Service Delivery ManagerHewlett-Packard Dec 2003 - Feb 2007Bucharest, RomaniaDeal Delivery Manager for CSC’s clients – Supervisor of Engineering team for CSC clients/sites in the negotiated countries (Russia, former CSI countries, Ukraine, Romania, Bulgaria, Greece, Turkey, Egypt, Morocco, Nigeria), delivered the contract with very good customer satisfaction for an increasing installed base, from 500 computers to +800 computers; Escalation Manager; Support and training for new sites/new engineers with regular field tasks;Account Delivery Manager for CSC – Contract support & renegotiation, preparing and analyzing delivery reports, implementing and managing call flow procedures, checking SLA performance; prepare and implement Service Improvement Plan; Project Management – supervise additional projects from CSC, negotiate delivery and cost terms for those projects.
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Global Infrastructure Services (It) ManagerMotorola Mar 1999 - Nov 2003Bucharest, Romania & AbroadGlobal Infrastructure Manager for SEE Region (Romania, Greece, Hungary, Bulgaria).Run various successful projects: set up of new offices – Bucharest, Sofia; expansion of existing offices; implementation of new IT standards – in hardware and software.System analysis and Project Management - successful Y2K Contingency Plan; Disaster Recovery Contingency Plan; Implementation of SMS (clients remote support, inventory, automatic software upgrades).Taking initiatives in New Business Development – increase activities of different sectors not present in Romania - Internet Networking Group and Broadband Communication Sector. Support the creation and development of the Global Software Group. -
It ManagerYoung & Rubicam Jan 1997 - Feb 1999Implementation of an upgraded and standardized IT support process.End user training; Design, develop & manage an Internet/Intranet solutionBudget preparing, supervise and implement IT projects and policies.
Adrian Munteanu Skills
Adrian Munteanu Education Details
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Business Administration And Management, General
Frequently Asked Questions about Adrian Munteanu
What company does Adrian Munteanu work for?
Adrian Munteanu works for Lseg (London Stock Exchange Group)
What is Adrian Munteanu's role at the current company?
Adrian Munteanu's current role is EMEA Technical Services Manager.
What is Adrian Munteanu's email address?
Adrian Munteanu's email address is ad****@****hoo.com
What schools did Adrian Munteanu attend?
Adrian Munteanu attended Universitatea „politehnica” Din București, Academia De Studii Economice Din București.
What are some of Adrian Munteanu's interests?
Adrian Munteanu has interest in Children, Formula 1, Environment, Education, Meditation, New Technologies, Health.
What skills is Adrian Munteanu known for?
Adrian Munteanu has skills like It Outsourcing, It Operations, Project Management, It Management, Enterprise Software, Managed Services, Cloud Computing, Team Management, Itil, Project Delivery, Service Delivery, Cross Functional Team Leadership.
Who are Adrian Munteanu's colleagues?
Adrian Munteanu's colleagues are Sean Barry, Jane Clarize Puyat, Amornrat Monpaneevong, Natalia Rychert, Jane Vijetha Coutinho, Sanjeewanee Fernando Acma,cgma, Achintha Kariyapperuma.
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Adrian Munteanu
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Adrian Munteanu
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Adrian Munteanu
Bucharest, Romania
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