Adrian Munteanu Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Take full responsibility for client relationships, including definition, managing the margin on each project, invoice process and the target profitability documentation, and expectations management. Establish strategic relationships with stakeholders internally and externally and manage assigned accounts successfully.Ensure that project, quality, change control, and risk management processes are maintained, including revenue and cost forecasting. Appoint, monitor, and control resources, revenue, and capital costs against project budgets. Ensure clients gain a high level of confidence in our service capabilities and contribute to the growth of assigned accounts. Support the presales activities involved in acquiring new clients, being involved in developing the proposal, including identifying delivery units, putting together the bid team, and taking responsibility for the technical and commercial output and quality of the proposal.Operate across the Managed Services group, drawing on technical, operational and support resources to deliver to SLA, resolve client issues and conflict, implement improvement processes and drive revenue and profitability.

Bucharest, Romania

Promote HP Delivery capabilities on Cloud (including, but not limited to Enterprise Cloud Services - Private Cloud, Virtual Private Cloud) as well as Workplace Services - including WP360, Client Virtualization Services, Mobile Enterprise Services, Messaging & Collaboration Services aso.

Bucharest, Romania

Responsible for qualitative delivery of the IT Outsourcing service contracts with our most important local and international clients.I worked with our support teams for delivering added value for their IT infrastructure services. As a "trusted advisor" I was the point of contact between HP and the customer.Defined/updated Client SLA and Service Catalog; Incident Management; Asset Management (client owned); Client purchase order processing; Managed additional clients requests for IT Services Delivery; Partner Account Management – established/negotiated contracts and partnerships for service delivery for new accounts; managed existing contracts/partners, performed Service Improvement program, problem resolution and risk mitigation; Benchmarking;Involvement in the delivery components of a solution for a SAP based ERP system.

Bucharest, Romania

Deal Delivery Manager for CSC’s clients – Supervisor of Engineering team for CSC clients/sites in the negotiated countries (Russia, former CSI countries, Ukraine, Romania, Bulgaria, Greece, Turkey, Egypt, Morocco, Nigeria), delivered the contract with very good customer satisfaction for an increasing installed base, from 500 computers to +800 computers; Escalation Manager; Support and training for new sites/new engineers with regular field tasks;Account Delivery Manager for CSC – Contract support & renegotiation, preparing and analyzing delivery reports, implementing and managing call flow procedures, checking SLA performance; prepare and implement Service Improvement Plan; Project Management – supervise additional projects from CSC, negotiate delivery and cost terms for those projects.

Bucharest, Romania & Abroad

Global Infrastructure Manager for SEE Region (Romania, Greece, Hungary, Bulgaria).Run various successful projects: set up of new offices – Bucharest, Sofia; expansion of existing offices; implementation of new IT standards – in hardware and software.System analysis and Project Management - successful Y2K Contingency Plan; Disaster Recovery Contingency Plan; Implementation of SMS (clients remote support, inventory, automatic software upgrades).Taking initiatives in New Business Development – increase activities of different sectors not present in Romania - Internet Networking Group and Broadband Communication Sector. Support the creation and development of the Global Software Group.

Implementation of an upgraded and standardized IT support process.End user training; Design, develop & manage an Internet/Intranet solutionBudget preparing, supervise and implement IT projects and policies.

Engineering Degree, Computer Sciences, 9.66

Activities and Societies: Engineering Degree in Computer Sciences from the Faculty of Automatics and Computers, Robotics dept.MSc.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Activities and Societies: Relatii Economice InternationaleMaster in International Business @ Facultatea de Relatii Economice Internationale