Product life-cycle management of Vascular Access ranges

• Responsible for the delivery of the group’s special projects (acquisitions, international expansion, legal compliance, stock reduction, supply chain reshapes, ESG initiatives, etc)• Responsible of defining the requirements and building the business case for each of the projects, engaging the project team and managing a diverse base of projects through to conclusion.• Providing high-level support to develop and drive business strategy, working across the entire business to identify and… Show more • Responsible for the delivery of the group’s special projects (acquisitions, international expansion, legal compliance, stock reduction, supply chain reshapes, ESG initiatives, etc)• Responsible of defining the requirements and building the business case for each of the projects, engaging the project team and managing a diverse base of projects through to conclusion.• Providing high-level support to develop and drive business strategy, working across the entire business to identify and solve issues that can improve the business profitability.• Product Management responsibilities for the company’s international market Show less

• Life-cycle management of over 30 product ranges dedicated to the company’s French target market (accessibility bathrooms), which supported the revenue growth by 200% • NPD responsibilities aligned with the company’s strategy and aimed at supporting in the achievement of the company’s financial objectives within the UK and the French markets. Ensured all the new products launched met the company’s profitability criteria through the completion of business cases and post-launch analyses… Show more • Life-cycle management of over 30 product ranges dedicated to the company’s French target market (accessibility bathrooms), which supported the revenue growth by 200% • NPD responsibilities aligned with the company’s strategy and aimed at supporting in the achievement of the company’s financial objectives within the UK and the French markets. Ensured all the new products launched met the company’s profitability criteria through the completion of business cases and post-launch analyses. Owned the price and pricing strategies.• Managed the annual product roadmap, considering existing ranges’ performance, market trends, consumer insights and customer needs.• Performed regular category performance analysis aimed at improving product sales, margins and turnover and kept a focus on opportunity identification in various areas of the business that could contribute to the P&L improvement.• Built a strong relationship with the French sales and marketing team, through continuous collaboration and support in the form of market research, new product development, product training, technical support, and post launch product improvements, and by acting as a communication facilitator with the HQ. Show less

• Managing the development and launch of products dedicated to the company’s European market • Collaborating and supporting the international sales team (France) in achieving the sales targets • Defining new services and products: commercial characteristics, price structure, defining targets• Ensuring the new products meet revenue and profitability goals through building effective business cases • Managing the annual product road-map, considering current range performance… Show more • Managing the development and launch of products dedicated to the company’s European market • Collaborating and supporting the international sales team (France) in achieving the sales targets • Defining new services and products: commercial characteristics, price structure, defining targets• Ensuring the new products meet revenue and profitability goals through building effective business cases • Managing the annual product road-map, considering current range performance, market performance/trends, consumer insights and customer needs for the international market Show less

• Responsible of postpaid business mobile telecom product planning and execution throughout the product life-cycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with technical, sales, marketing and support to ensure revenue and customer satisfaction goals are met• Managed the development of over 50 voice post-paid products including a Web Application for online costs management • Developed technical… Show more • Responsible of postpaid business mobile telecom product planning and execution throughout the product life-cycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with technical, sales, marketing and support to ensure revenue and customer satisfaction goals are met• Managed the development of over 50 voice post-paid products including a Web Application for online costs management • Developed technical specifications for the internal IT teams and worked closely with external IT vendors • Conducted market research to monitor industry trends, benchmark competition and identify new opportunities to improve products, their marketability and profit-making potential• Developed the core positioning and messaging for the product • Set pricing to meet revenue and profitability goals • Developed sales tools and trained the sales force at sales meetings• Ensured a high quality and on time product launch• Contributed with innovative ideas that lead to differentiation over competition • Implemented new products and promotions for attracting business customers from competition• Contributed to the increase of business clients from 150,000 to just over 400,000 over three years Show less

• Led a team of 20 call center agents to handle over 400,000 calls as a team over 1 year period • Established and reviewed team performance against monthly Key Performance Indicators • Planed the actions, activities, control and follow-up the execution plan• Processed and analysed activity reports• Maintained and developed procedures, work instructions and other documents or applications related to Customer Care activity;• Conducted recruitment and training for the department

• Handled incoming calls from High Spenders customers• Received business customer complaints, analysed them thoroughly and professionally and provided a solution in due time, in order to maintain customer satisfaction and retention.• Maintained a high degree of knowledge about company services, prices, invoices, technical and other relevant information or issues