I am designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements. Operations management is primarily concerned with planning, organizing and supervising in the contexts of production, manufacturing or the provision of services. It is concerned with managing an entire production system . Also I supervise 2 stores and 8 employees. Manage store operations with key-holding responsibility.Observe, coach, recruit, train and supervise store teams. Plan and delegate assignments based on workload assessments.Monitoring and review staff and store performance on a regular basis. Maintaining accurate statistical and financial records. Proactive and able to use initiative when solving problems.

Currently I am acting as the Store Manager and supervise 4 stores and 15 employees. Manage store operations with key-holding responsibility.Observe, coach, recruit, train and supervise store teams.Plan and delegate assignments based on workload assessments.Monitoring and review staff and store performance on a regular basis.Maintaining accurate statistical and financial records. Proactive and able to use initiative when solving problems.

Promptly served all food courses and alcoholic beverages to guests.Skilfully anticipated and addressed guests service needs.Consistently adhered to quality expectations and standards.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.Effectively used items in stock to decrease waste and profit loss.Consistently kept bar and work areas clean and sanitary.Set up special events and private parties.Accurately balanced cash register at all times.

Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests to ensure satisfaction with each food course and beverages.Quickly mix a variety of simple and complex cocktails.

Opening up and closing the shop every day of the week.Assisting with the day-to-day running of the shop.Meeting and greeting customers and tailoring services and selected products to meet their needs and expectations.Handling customer payments, refunds, complaints, compliments, etc.Meeting sales targets and marketing the company’s special offers.Liaising with head office regarding stock replenishment.