•Increased daily store sales at least 5-10% per check and consistently met or exceeded store monthly sales goals by up-selling food and beverage items and providing excellent customer service•Promoted within eight months to trainer and trained over 20 new employees in four separate positions, becoming the sole FOH Trainer for the Culver City store•Trusted with general floor management and as food expeditor if supervisor was occupied, as well as transporting large deposits to bank•Earned three individual awards, including “R.O.C.K. Employee of the Month,” for going above and beyond typical employee duties and providing outstanding customer service •Known to work calmly under pressure and multi-task in a fast-paced environment with intense situations such as: managing ten tables simultaneously, accommodating challenging customers, or handling a full restaurant with less than minimum staff•Offered the highest hourly wage to non-management to primarily work take-out at one of the busiest stores in the company, and offered a higher wage and position by management as an incentive to not leave the store

•Increased efficiency at least 50% by converting paper-based file system to IT-based system for over 20 years of client files•Developed and implemented training program to train two new employees •Primary client contact and chiefly responsible for client services including processing transaction requests and scheduling•Reviewed and coordinated client documents, payments, and communications with insurance and investment companies and prepared client presentations

•Managed bookkeeping, using Quickbooks, of start-up engineering firm with over $1 million in sales•Researched and developed benefits package consisting of health and life insurance and 401k plan •Managed payroll and expense reports for five employees •Managed various HR issues including coordinating documents and communication among difficult employees with challenging work schedules

•Sold over $45,000 in sales for mobile telecommunications•Managed daily deposits and inventory•Aided owners in managing employees and running store operations•Developed and implemented training program to train more than five employees•Managed local client relations with large companies such as Gold Coast Tours and Beckman Coulter by providing excellent customer service

•Managed video and collectibles store with four employees and provided customer service for a remote owner•Managed weekly deposits and inventory•Developed and implemented training program to train more than five employees•Managed general HR issues including hiring and termination of at least 10 employees