Led a global team to execute a 5-year strategy for M Lab™ Collaboration Centers, boosting revenue by 12% YOY driving premium customer experience.• Positioned M Labs as a top biopharma partner, driving 20% MQL to SQL conversion with Though Leadership & digital marketing.• Launched a 3-year digital roadmap, increasing virtual lab engagement by 15%.• Boosted internal communication by 30% through a champions network of 50 members.• Established a governance platform ensuring global uniformity and collaboration.

Managed a large-scale project to upgrade and build 9 customer-facing labs, increasing customer visits to over 1,000 annually.• Delivered accurate financial oversight, ensuring budget alignment and transparency.• Revitalized customer experience through strategic marketing, boosting engagement and satisfaction.• Coordinated internal campaigns to reinforce brand messaging and enhance global communication.

Contributed to a major corporate rebrand by leading a global brand engagement strategy, developing a network of brand champions, and driving change management to boost awareness and align the program with organizational goals.

Developed HR onboarding programs and training to boost employee engagement and retention.Managed global HR change initiatives, streamlining processes and improving employee effectivenessLed the creation of a global learning framework, managing performance training and communication plans for senior management while collaborating with external vendors to ensure successful implementation

Established and led the Learning & Development department for Merck in South Africa, developing and implementing strategies across multiple business sectors, managing policies, budgets, and compliance, while executing global learning initiatives, corporate engagement projects, and managing the Internship program to enhance team effectiveness and boost brand visibility with government stakeholders.

Led strategy implementation for the Life Science sector, driving revenue and market share growth through effective program management.

Led Life Science sales in South Africa, consistently delivering $20M in sales and meeting P&L targets.• Managed national sales teams, developed strategies, and implemented training to drive growth.• Executed sales strategy in South Africa, achieving growth targets and optimizing resource utilization.• Expanded into Africa with 25% annual growth including the Biosciences sector in emerging markets.• Launched a sales career development program to enhance talent retention and reward top performers.