Adipoetra Yoga H. -Japac Ps Development Program Manager Email and Phone Number
Technical Support and Customer Service for more than 8 years experience in handling hardware and software issue. Experienced in Customer Relationship Management (CRM) tools Salesforce, Zendesk, Oracle, Siebel, Microsoft Office, Outlook.Competency includes:- Self-motivated- Enthusiastic- Conscientious and adaptable to any new challenges. Proven excellent communication skills to relate well people at all levels and cultures. Extremely resourceful, problem-solving skills, able to identify issues and implement corrective processes. Skilled in cultivating positive relationships with clients and colleagues. Able to work both as a team and independently. Multilingual ( English, Mandarin Chinese, Indonesian, Malay) Leadership ability with technical knowledge includes customer service; technical support; maintaining customer relationships; people management, process management, and account management; process training, process improvement, product specifics training, data analyst, data cleaning, Quality Assurance, B2B / B2C accounts, IT helpdesk support, LAN / WAN network support; provisioning matters. If you need any assistant, please feel free to contact me at adipoetra.yoga@gmail.com
Palo Alto Networks
View- Website:
- paloaltonetworks.com
- Employees:
- 8522
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Ps Development Partner Service ManagerPalo Alto Networks Apr 2022 - PresentSingaporeGuide and enable Palo Alto Networks partners, in the enterprise space needing enablement globally. Grow together with partners to deliver better services to customers.
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Senior Client Technical ServicesMastercard Mar 2020 - Apr 2022SingaporeAnalyze and troubleshoot system alerts, track the rejected or unconfirmed transactions, and proactively inform affected participants (in the Philippines) within SLA. -
Infrastructure Solution SpecialistMicrosoft Apr 2019 - Mar 2020Singapore-Helping to the Indonesia Market organization by providing advice and recommending suitable Microsoft solutions which can improve their infrastructure environment, for example using various Azure services.- Infrastructure Solution Specialist focusing on Microsoft Azure (IaaS, Paas, Saas), Machine Learning, Power BI, Internet of Thing (IoT) as well as IP-Cosell solutions from Microsoft partners. -
Post Sales Technical RepresentativeBitmain Aug 2018 - Jan 2019Singapore- Work with customers to identify equipment problems and advising on the solution.- Updating self-help technical documents so customers can try to fix problems themselves.- Work with field engineers to visit customers if the problem is more serious- Testing and fixing faulty equipment -
Customer Care Team LeaderSymantec Nov 2015 - Jun 2018SingaporeLed a multilingual team of eleven members. Team diversity extended to 3 nationalities, 4 languages to deliver support and solutions to meet APJ’s region customer queries, shift scheduling, inbound call queue monitoring, handle customer complaints, team member escalation, account management, host regular meeting, deliver cross-team training, Customer data analysis, and cleaning, monitor calls ensure agents follow the script and liaise coordinate with sales, marketing, partner, data management, order, and technical team. -
Principal Customer RepresentativeSymantec May 2012 - Oct 2015Beijing City, ChinaProvide Symantec Security, Storage and High Availability product inquiries service for Symantec Enterprise Customer from China, Taiwan, Hong Kong and Indonesia. Perform English to Mandarin or Indonesian interpretation between technical engineer and customer. Assist customer on first level technical support for Symantec Endpoint Protection anti-virus product. Analyze and deliver solution on license related inquiry, gather customer’s information to determine support level, elevate to engineer level as necessary, established patterns to recurring issues and provides input to product development teams, build and maintain successful relationships between the service provider, partner, and customers.
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Sr. Customer Relationship ManagementIbm Nov 2009 - May 2012Dalian LiaoningPerformed troubleshooting on PC’s hardware technical related issue to the customer in Australia, Malaysia, Singapore and New Zealand by Phone, Email and, Chat. Guide customer on printer installation and setup, including set-up secure Wi-Fi and LAN, network configuration and performance-tuning. Responded accurately and efficiently to all customer inquiries, complaints, and orders. Liaised with suppliers to ensure orders are completed and dispatched accurately and on time. Assisted the customer and sales-staff with warranty and maintenance information.
Adipoetra Yoga H. -Japac Ps Development Program Manager Education Details
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Computer Science
Frequently Asked Questions about Adipoetra Yoga H. -Japac Ps Development Program Manager
What company does Adipoetra Yoga H. -Japac Ps Development Program Manager work for?
Adipoetra Yoga H. -Japac Ps Development Program Manager works for Palo Alto Networks
What is Adipoetra Yoga H. -Japac Ps Development Program Manager's role at the current company?
Adipoetra Yoga H. -Japac Ps Development Program Manager's current role is ✔ Team Management ✔ Technical Support Lead ✔ Data Analyst ✔ Quality Assurance ✔ Representative ✔ Trainer.
What schools did Adipoetra Yoga H. -Japac Ps Development Program Manager attend?
Adipoetra Yoga H. -Japac Ps Development Program Manager attended Tsinghua University.
Who are Adipoetra Yoga H. -Japac Ps Development Program Manager's colleagues?
Adipoetra Yoga H. -Japac Ps Development Program Manager's colleagues are Nastassia Kunz Brawerman, James Warne, Haidee Maralit, Brent Neldner, Sumeet Pande, Zach Ascherl, Nithya N.
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