Lead the entire services business for Crayon Singapore. Responsibility includes Business leadership & development, Forecasting & people development & management amongst others

Work with end customers as well as partners to deliver cloud solutioning for their infrastructure challenges.

Work With Partners as well as Customers to drive business engagements and solutions by leveraging the Cloud

• Responsible for Architecture Designing & Deployment of Microsoft line of products including Office 365, Skype for Business for corporate customers.• In depth knowledge on Exchange, Skype for Business as well as various other products for delivering maximum efficiency and on time project goals.• Engage different customers to design and implement different projects within the stipulated time frame.• Currently engaged in 4 projects on Office 365 , Sharepoint Online, Exchange 2010.

• Primarily functioning as a migration consultant whose core responsibility lies to migrate the entire mailing solution for the client organization from lotus notes to Office 365.• In depth knowledge on Exchange, Skype for Business as well as Lotus notes for delivering maximum efficiency and on time project goals.• Understand the architecture design as well as the organization requirements to ensure smooth transition to Office 365• For a global project coordinating with project managers, local IT team as well as stake holders to categorically highlight the wellbeing of the project as well as the challenges and areas of improvement from both business and technical end.• Working with Microsoft as well as IBM and Binary tree to high lighten any outstanding issues impacting business and to proactively provide solutions to reduce the downtime to business as well as have a smooth transition to the new technology• Resolve any technical issues in Exchange, Skype for business or user side that may arise during the project execution.• Troubleshooting day to day issues on Office 365 & Skype for business as well as look at the issues causing maximum incident impact.• Worked on Office 365, Lotus Notes, Active Directory, Cisco WebEx & Airwatch by VMware.Airwatch from VMWare:I was part of the team responsible for the Mobility Management for the Asia region that meant support for every endpoint and every user.• Part of the team managing the diverse set of devices from a single console for the Asia region for Louis Vuitton.• Configure and assisting in device enrollment for all of the major mobile platforms (IOS & Android). • Enable users to self-activate devices by entering their corporate credentials in a simple onboarding workflow Connect to enterprise email, VPN and other backend resources • Configure policies for device restrictions, layout, settings access, notifications and more and assign based on OS or ownership type .

• Responsible for Architecture Designing & Deployment of Microsoft line of products including Office 365 , ADFS & Microsoft Lync• Certified from Microsoft on the Office 365 suite.• Responsible for analyzing the customer requirement and translating it to a working solution with architectural design. • Lead Engineer for the project involving email migration from Lotus notes to Office 365 using Binary tree.• Lead engineer for the project of implementing the setup of ADFS & ADFS proxy in main and Disaster recovery site.• Responsible for the project on implementing & Extending AD, ADFS & ADFS proxy to Microsoft Azure.

• Provided solution consulting as Microsoft to different partners in order to help them with Deals.• Worked primarily on Office 365, ADFS as well as Exchange areas of consulting and solution providing.• Worked upon compete scenarios where third party products are involved for Office 365 and Microsoft Exchange.• Ran campaigns with Partners in the South and North region for Technical sales and have achieved 125% of the target that was set.• Helped and assisted the territory management team to generate and find a solution based opportunity in different accounts.• Pitched in various Microsoft products to senior business decision-makers and have won 4/5th of the compete scenario’s for Exchange, Hyper-V and office 365.• Assisted partners and customers with designing, architecture and implementation with best practices for Microsoft Exchange and 0365 through trainings and building POC.• Delivered scenario based demonstrations and presentations to customers and partners on Microsoft Exchange 2010 & 2013 as well as Lync 2013.• Implemented hybrid cloud and assisted customers in migrating to 0365 using ADFS/Dirsync.• Delivered sessions on Windows Server and possess working knowledge of Active Directory especially related to Microsoft Exchange.• Creation of Virtual Labs for different scenario’s where the Customer would like to see a specific feature of the product and also teach ways to setup and administer the product.• Worked with the PSO (Partner Services Organization) team in translating the requests to Architecture design and then with PAM’s and PTA’s to have partners attached to an Opportunity created.• Migration and Deployment Assistance - Migration of clients from competitor products and previous versions of Microsoft products to latest Microsoft Stack with respect to e-mail and communication solutions and also help customers in Deployment of products and in optimizing the solutions.

• Worked on the Microsoft Exchange server 2003, Exchange server 2007 and Exchange 2010.• Worked with customers on real production environment affecting business and revenue and helped them reduce losses by reaching faster solutions.• Mentored New Hires and delivered Triages to colleagues on different topics in Exchange.• Wrote key components of knowledge base articles for Microsoft Exchange published by Microsoft on its website in order to help partners be more aware and run business throughout the year.• Represented Microsoft and communicated with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products. • Significantly contributed in solving highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. • Efficiently managed the relationship with these customers and thoroughly documented their issues which helps build a repository to be used by engineers facing similar issues in the future. • Corresponded within the team as well across teams on technical issues by working with resources from other groups as needed to resolve customer issues. • Acted as technical resource for broad & challenging issues, and assigned to moderately strategic accounts. • Deftly developed and delivered in depth technical training to other engineers and also ensure readiness for the intricacies in managing clients and case load.