Adi Rio Satria Email & Phone Number

Jakarta Selatan, Jakarta, Indonesia

Responsibilities :1. Receive and record any reports or problems that arise or may arise related to information technology services in the form of a ticket;2. Providing first action support to users who experience constraints and problems related to information technology services, both technical and non-technical.3. Analyze and solve problems and obstacles faced by users related to information and communication technology services.4. Escalate problems to consultants who contract with LKPP office or level 2 helpdesk team (Software Quality Assurance, Software Developer and Data Center Team) if there are problems that cannot be handled by the helpdesk.5. In collaboration with Software Developer, Software Quality Assurance, Data Analyst, Data Engineer and Data Center Team to ensure the application managed by Data and Information Center is running well.6. Conduct preventive maintenance to senior officials and middle officials every month to minimize the risk of possible technical problems, both network devices and applications. If possible, we will arrange rescheduling with the team so that other structural officials can be served like functional position leaders.

Jl. Cibangkong No 99, Cibangkong Batununggal

Responsibilities :1. Ensure that the computer is not only functional but also connected to the network so that it can be used for proper communication needs.2. Ensure all applications used by company employees are running properly.3. Trying to repair all forms of employee computer malfunctions in the shortest possible time, so that they can be used for work again immediately.4. Updating all the software installed on the computer such as the operating system and any applications on it, so that it runs normally without any problems5. Understand the basics of computer network science and can practice it directly in the field.