● Defining project roadmaps and ‘go-to-market’ strategies● Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done andstructuring your workday and schedule accordingly● Serve as a primary point of contact for customers whilst being responsible for the entire lifecycle of the customer engagement from initial technology qualification to go-live● Coordinating with cross-functional teams, focusing on all aspects related to the project● Build positive and productive working relationships with customers to optimize on opportunities and promote business growth● Analyze and troubleshoot delivery issues in an adaptable, timely and efficient manner● Optimize on additional sales opportunities with existing customers● Develop process improvements to achieve cost-effectiveness and time-saving● Making critical business decisions to meet and exceed customer expectations● Providing support to the Marketing and Communications Executive● Drive continual business and project improvements● Provide support to the Technical and Product Development teams; between customer and BCI/BCA throughout the project

Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectivelyTroubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptionsInstalling, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and securityAssisting with the setup and deployment of new devices, including computers, printers, and mobile devicesManaging user accounts and access permissions, ensuring data security and compliance with company policiesResponding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutionsProviding training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiencyMonitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as neededCollaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operationsStaying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge

Overseeing the bank's technology strategy and ensuring it aligns with its overall business goals.Managing the bank's technology infrastructure, including hardware, software, and networks.Developing and implementing information security policies and procedures to protect the bank's data and systems from cyber threats.Managing the bank's IT budget and ensuring that technology investments deliver value to the business.Identifying emerging technology trends that could benefit the bank and leading initiatives to adopt them.Leading a team of IT professionals, including hiring, training, and performance management.Ensuring compliance with relevant regulatory requirements, such as data privacy and security regulations. Collaborating with other departments to identify and address technology needs and opportunities.Participating in strategic planning and decision-making as a member of the bank's leadership teamImplemented a new project management system that streamlined communication and improved efficiency across departments.Oversaw the successful migration of company data to a cloud-based platform, resulting in increased data security and accessibility.Spearheaded the development and implementation of an IT training program, resulting in a more tech-savvy and empowered workforce.Led a team of IT professionals in the deployment and maintenance of an enterprise-wide network infrastructure, ensuring high availability and optimal performance.Resolved complex technical issues by troubleshooting and analyzing root causes.Assisted users with configuring software and hardware to ensure proper functionality.Installed and maintained operating systems, applications, and network components.Provided timely and effective technical support through phone, email, and remote access.