Assistant Store Manager
CurrentAssistant store manager of day to day operations at American Furniture Warehouse. Responsible for overseeing 3 departments and 50+ employees at any given time. Primary duties include resolving customer disputes, tagging and pricing merchandise, verifying inventory, cash handling, safety monitoring, and accurate reporting of incidents. Additional duties include creating schedules for 35+ salespeople, correcting and approving payroll, and preparing training documents.Achievements:Assisted in development of programs designed to increase employee morale, retention, and quality of service. The primary method is to help the sales team shift from an finite minded, individualistic working approach, to an infinite minded, team-based method. The goal is to decrease each individual's stress and increase trust among all employees, and therefore be better prepared to offer the customer a far better experience with no extra cost required by the company.