Adison Le Email & Phone Number

Charlotte, North Carolina, United States

- Manage Mecklenburg County main social platforms (Instagram, Facebook, X (Twitter) & LinkedIn) - Create content/graphics according to brand guidelines & are ADA-compliant- Act as a resource to 5 social admins who are responsible for other County department platforms- Quarterly meetings with social admins to lead discussions about trends, data & training opportunities - Regularly audit other County platforms to ensure it’s meeting brand guidelines & are ADA-compliant- Report monthly social data to Manager- Engage with audience on all platforms & answering any questions within 24 hours

Charlotte, North Carolina, United States

- Create and execute graphics for Instagram and Facebook posts, stories & reels - Engage with audience on all social platforms daily- Increased Instagram engagement rate from 0.27% to 6.6% within 2 months- Build and maintain relationships with local doctors- Audit and update business website as needed- Audit online reviews for business- Build and maintain relationships with business referrals- Manage annual Marketing budget

Charlotte, North Carolina Area

- Oversaw conversion of troubled floor plan from 82% to 100% occupancy leased while increasing rates- Manage and plan property operating budgets, control property income and expenses, and complete required reports including weekly, monthly, quarterly leasing, variance, and capital reporting- Work with accounting, revenue control, leasing, and tax departments, and various other professionals in effectively resolving tenant issues, disputes, and contracts- Managed social media platforms through Sprinklr - Created social media content via canva, adobe, and lightroom- Spearheaded development and roll-out of innovative marketing campaigns that maximized portfolio asset performance- Managed a team of 25 that collectively over saw financials, marketing & operations- Developed and oversaw yearly budget, financial reports, and variance summaries to maximize profitability each quarter- Manage and created marketing campaigns that steadily increased occupancy during COVID pandemic

Charlotte, North Carolina

- Successfully spearhead campaigns on social media platforms including Facebook, Twitter, and Instagram- Manage social media planning for execution of marketing strategies and community managementImplement marketing and promotion tactics that led to 34% growth in total social media shares and 27% increase in website traffic from social media posts- Monitor online presence of company’s brand and engaged with users, strengthening customer relationships- Managed/Executed monthly marketing events - including but not limited to event staffing, catering contact, building operations, event set-up and break-down- Track and report costs, sales, and other various event statistics for each event- Liaise with the creative team to finalize the advertising material for all media forms- Managed data feeds for advertising results, provided exception reports, ensured that ads ran as scheduled, resolved discrepancies, and compute the traffic trends- Report traffic details and the overall effectiveness of the all projects- Gather and approve specifications from various publications

Charlotte, North Carolina, United States

- Develop and manage customer relationships to retain existing revenue inclusive of primary contract renewal responsibility within assigned partner account base- Manage resolution of customer-impacting billing and service related issues by facilitating with appropriate internal groups, coordinating completion, and ensuring timely communication- Perform monthly/ quarterly business reviews for assigned customers

Charlotte, North Carolina Area

- Responsible for overall accuracy of all account receivables- Posting of payments received from all applicants, current tenants and non-current tenants- Processing and reconciling daily credit card, debit card and ACH transactions- Preparing and processing daily cash deposits- Posting of all charges to accounts receivable accounts- Researching and processing charge backs and returned checks- Assessing late fees in accordance to the lease terms- Perform collections tasks on accounts to minimize delinquency- Maintain accurate accounts receivable in compliance with all company accounting policies, rules and regulations

Charlotte, North Carolina Area

- Act as a liaison between management and residents at University Walk- Answered/implemented lease/company policies to residents and prospects-Make sales by giving on site/phone tours- A representative at vendor fairs (marketing events) - Made monthly community newsletter - Pitched community events- Helped train new hires- Created content on company’s social networks - Helped ensure complex/office cleanliness

Charlotte, North Carolina Area

- Ensuring store/individual goals are met- Opening/closing register- Greeting customers- Ensuring customers have a smooth shopping experience- Ensuring store is presentable at all times- Communicating with coworkers to implement a plan to meet goal for the dayKey holder

Greeting customers who came in and informed them about any promotions Ensuring customers were taken care ofProduct knowledgeContacting other stores to help customer find merchandiseAdvised customers to get store credit cardAdvised customers of any additional items to help them complete a look for eventsOrganizing the floorDressing manikinsEnsuring go backs were taken care ofAnswer phone callsHelped ensure store was clean and organizedKey holder