• Act as a Subject Matter Expert by defining SOPs, setting targets, and maintainingquality standards.• Trained new joiners with case workflow and process related updates to beefficient and effective.• Fetching the dump sheet and allocating cases to each FT's.• Managing grievances concerning fraud, involving outside dispute resolution bodieswhen necessary.• Identifying, analyzing, resolving and implementing continuous improvementswithin fraud disputes handling processes.Analyzing previous case outcomes and conducting root-cause analysis to identifycontinuous improvement.• Opportunities involve supporting the development of internal procedures andorganizing a centralized data archive, ensuring that all records are accurate andeasily accessible.

• Transaction monitoring of assigned accounts to assess potential suspiciousactivity on the account, such as money laundering.• Identify data anomalies as they relate to AML initiatives, AML/BSA regulations, andindustry best practices for AML/BSA analysis.• Assist other members of the Compliance Unit, data management efforts, and other company employees to maintain and implement the most effective means ofmeeting the company's AML and other transaction analysis and reporting requirements.• Work effectively with multiple complex data sources and technical analytical tools/resources Work and contribute to team-oriented and collaborative environment to improve the analytical and reporting processes.

• Perform Investigation on Disputes raised by customers for card transactions(Credit Card, Debit Card, ATM/PIN, POS) to determine if an Unauthorized transaction or Fraud has occurred and take appropriate actions to resolve the claim within required timeframe.• Investigation Involves Deep Transactions Monitoring on Debit/Credit Cards to findout the suspicious activities in bank account.• Analyzing abnormal activities in bank accounts such as High Dollar Unauthorized Transactions, Abnormal Spending Pattern, Velocity and Structuring etc.• Analyzing Account Take over activities (ATO) on bank accounts.• Perform chargebacks, and compile and evaluate the representments received from the merchant on raised chargebacks.• Regularly review suspicious account activities.