-Operation Resilience Implementation & Maintenance Project Management -Policy and Procedure Creation. -Failure mode and Root Cause Analysis.-Scenario Testing for mitigation controls of the clients infrastructure and services.-Third Party / Outsourced Service Provider Testing and management -Creation of Share Point Sites of current projects for the clients.-

Working with almost 50 plus Credit Unions in the Republic of Ireland and Northern Ireland to map and analyze their critical services and build operational resilience for all their existing or foreseeable potential risks.

- Understanding the clients requirements, designing and implementing Information Systems - Eradicating manual work by fully automating the work processes.- Generate Ad-Hoc reports on donations and donor history.- Using Project Management methodologies to assign tasks, manage and track progress. - Design prototypes, testing and creating user manuals. - Site Visitation writeup and documentation.

- Remotely supported Senior Systems Engineers who are based in the USA by providing technical storage, server, network, and data protection assistance and also attending customer calls to analyze their requirements for the upcoming deals.- Supported 5 Senior System Engineers (SE’s) with multiple accounts (50+). - Part of overall phases of the sales cycle (Discover, Analyse, Design and Defend). - Pipeline creation and case management by leveraging Salesforce CRM tool- Design and present technical proposals to international clients.- Do Ad-Hoc reports based on requirement specification.- I have overall Technical/ Opportunity Wins – 30, Deliverables: 1000+ - Generated Pipeline: almost $100M- Maintain track of the storage and server functionality and maintenance period through Account Dashboard and Install Base Management.- Create technical drawings to represent the overview of the clients’ data centre with all the assets present in it.

- Providing technical & consultative support to DELL EMC Field Sales and Pre-sales on specific solutions for full range of DELL EMC products and services in terms of customer technical requirements, competition, decision-making and funding.- I was a part of 6 months training and Worked in Queue Presales solution services by completely leveraging salesforce and maintaining customer satisfaction. - Knowledge in Dell Products and Presales services such as Technical Drawings, Product and solution Quotation , Environmental Calculation, Data Collection, Data Sizing & Tech Help Query assistance.- Always maintained 100% customer satisfaction in every deliverable provided.

- Analyze target audience requirements and create relevant content by researching on trending technologies.- Part of the content creation team and worked on technologies such as Big Data, Artificial Intelligence, Robotics, SAP, IoT, etc,.- Carried out cross-posting: A digital marking methodology for the company.- Collaborated with sales and marketing team, Senior Managers and Technical experts.- Created Technical source materials, content explanation videos and presentations, revise and edit existing blogs.